Bilingual Customer Service Representative

4 weeks ago

Manila, National Capital Region, Philippines Staff4Me Full time
Overview

We're looking for a Bilingual Customer Service Representative fluent in English and Spanish who thrives in a fast-paced environment and loves helping people. This role requires clear communication, empathy, and a strong understanding of customer service systems. You'll be a key point of contact, ensuring customer satisfaction and building trust through every interaction.

What You'll Do
  • Answer 30+ inbound calls per day in English and Spanish
  • Create and manage support tickets in Zoho Desk
  • Provide updates on orders, shipping, and product information
  • Place customer orders during the call using Zoho Inventory
  • Maintain accurate records in Zoho CRM
  • Walk customers through basic troubleshooting when needed
Requirements / Qualifications
  • 1 – 5 years of customer service or inside sales experience
  • Bilingual (English/Spanish) with a neutral, professional accent
  • Strong communication and active listening skills
  • Comfortable using Zoho or similar systems (CRM, ticketing, inventory)
  • A curious mindset — comfort with science or chemistry is a plus
  • Familiarity with IP phone systems like GoToConnect is helpful
Schedule / Job Type

Schedule: 9:00 PM – 7:00 AM PHT

Job type: Full time

Onsite Requirement

Note: Must work onsite at JY Square, Cebu City for 30 days, then transition to work-from-home.


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