Customer Service

3 weeks ago

Manila, National Capital Region, Philippines Creathink Solutions Full time

Join our client's dynamic and rapidly growing car rental company, they are committed to providing exceptional service to their customers. They are seeking a Remote Administrative/Customer Service Representative to join their team. This remote position offers flexibility and the opportunity to work from the comfort of your own home.

Responsibilities:

  • Assist the claims department with the claims process, ensuring timely and accurate resolution.
  • Handle administrative tasks, including managing tolls and parking tickets efficiently.
  • Provide excellent customer service via phone, email, and text, addressing customer inquiries and concerns promptly and professionally.
  • Contribute to marketing efforts by assisting with various tasks such as social media management, content creation, and promotional campaigns.
  • Collaborate with team members to ensure seamless operations and customer satisfaction.
  • CRM Management.
  • Perform additional duties and responsibilities as assigned.

Qualifications:

  • Previous experience in customer service or administrative roles is preferred (customer service – 1 year).
  • Marketing background or experience is a plus (marketing – 1 year).
  • Strong communication skills in English, both written and verbal.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Ability to multitask and prioritize tasks effectively in a fast-paced environment.
  • Proficiency in computer skills, knowledge in MS Office (Excel, Word, etc.) or Google Workspace (G Suite), and agility in learning new internal software and systems.
  • Must be self-motivated, reliable, and able to work independently.
  • Excellent problem-solving skills and attention to detail.
  • i5 10th Gen or equivalent, 8GB RAM, 2GB Video Card or Integrated Graphics Card, Windows 10 or macOS (no Netbooks or Chromebooks), Headset with noise cancellation feature.
  • Main Internet should be minimum of 20MBPs, wired only.
  • An Antivirus Software should be installed, activated and updated.
  • Backup Internet.

If you are qualified or you know someone who is interested, please complete the Application Form and the English Proficiency Test below:

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