IT Change Management Analyst

Overview

Change Management Analyst to join our Segment Change Management team at MBPS. In this post, critical role in overseeing and coordinating changes within a controlled IT environment. You will be responsible for assessing risk, evaluating change impact, ensure that resources are aligned, and facilitating the authorization of Change Records.

Position Responsibilities

• Reviewing and assessing all change requests for risk and impact.
• Ensure all existing and new processes, including process changes, adhere to Change Management documentation standards for completeness, consistency, and compliance with policy guidelines.
• Manage multiple, concurrent change cycles to support the delivery of business initiatives ranging from minor updates to critical, cross-organizational projects.
• Facilitate weekly Segment Change Advisory Board (CAB) meetings to review upcoming changes, assess risks, and coordinate planning and communication.
• Collaborate with business units, functional IT groups, and vendors to mitigate risks and resolve conflicts, ensuring system availability and integrity.
• Track and report on all changes introduced to the system environment, whether internal or vendor-driven.
• Lead regular knowledge-sharing sessions, including brown bag meetings, onboarding sessions, and "Ask Us Anything" forums to promote change awareness and education.
• Represent the segment in global and local meetings, demonstrating expertise in Change Management practices such as Post-Change Review (PCR), Root Cause Analysis (RCA), and participation in Global CABs.
• Proactively identify, investigate, and resolve issues to prevent incidents, problems, and errors across business and IT service management domains.
• Collaborating with Incident, Problem, Release, and Continuous Service Improvement (CSI) teams to identify root causes of change-related incidents and recommend process improvements.
• Identify process gaps and drive continuous improvement initiatives to enhance change management effectiveness.
• Develop, maintain, and institutionalize all Change Management processes, procedures, documentation, tools, templates, and reports

Required Qualifications

• University degree and/or equivalent work experience
• Working knowledge of client/server infrastructure and applications — Mainframe environment a plus
• Knowledge of Networks, file servers and desktops, IVR systems a plus
• Knowledge Change Management practices, Configuration Management Practices, Release Management practices, ITIL or other Best Practices essentials
• Amenable to work UP Ayala Technohub (Quezon City)
• Amenable to work on a hybrid set-up (3x a week onsite)
• Amenable to work from M-F 6am-3pm HKT (but flexible to night meetings as needed)

Preferred Qualifications

• Self-motivated and proactive, with a strong sense of initiative and the ability to identify opportunities, take independent action, and drive tasks to completion with minimal supervision.
• Strong negotiation and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders to align on business objectives.
• 2–3 years of experience in a change management role within a complex, multi-vendor IT environment.
• Proven ability to define, document, and manage change processes.
• Experience working in multi-sourced or outsourced IT environments.
• Proficiency with Change Management tools, particularly ServiceNow.
• Understand relational databases and Configuration Management processes and tools.
• Excellent written and verbal communication skills, with the ability to tailor messages to various audiences and clearly articulate the business impact and benefits of proposed changes.
• Broad knowledge of system platforms and how they interact within enterprise environments.
• Strong organizational and multitasking abilities, with attention to detail and a commitment to quality.
• Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.

When you join our team

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Working Arrangement

Hybrid

#J-18808-Ljbffr

---