
IT Change Management Analyst
1 day ago
We're looking for a
Change Management Analyst
to join our Segment Change Management team at MBPS. In this post, critical role in overseeing and coordinating changes within a controlled IT environment. You will be responsible for assessing risk, evaluating change impact, ensure that resources are aligned, and facilitating the authorization of Change Records.
Position Responsibilities:
- Reviewing and assessing all change requests for risk and impact.
- Ensure all existing and new processes, including process changes, adhere to Change Management documentation standards for completeness, consistency, and compliance with policy guidelines.
- Manage multiple, concurrent change cycles to support the delivery of business initiatives ranging from minor updates to critical, cross-organizational projects.
- Facilitate weekly Segment Change Advisory Board (CAB) meetings to review upcoming changes, assess risks, and coordinate planning and communication.
- Collaborate with business units, functional IT groups, and vendors to mitigate risks and resolve conflicts, ensuring system availability and integrity.
- Track and report on all changes introduced to the system environment, whether internal or vendor-driven.
- Lead regular knowledge-sharing sessions, including brown bag meetings, onboarding sessions, and "Ask Us Anything" forums to promote change awareness and education.
- Represent the segment in global and local meetings, demonstrating expertise in Change Management practices such as Post-Change Review (PCR), Root Cause Analysis (RCA), and participation in Global CABs.
- Proactively identify, investigate, and resolve issues to prevent incidents, problems, and errors across business and IT service management domains.
- Collaborating with Incident, Problem, Release, and Continuous Service Improvement (CSI) teams to identify root causes of change-related incidents and recommend process improvements.
- Identify process gaps and drive continuous improvement initiatives to enhance change management effectiveness.
- Develop, maintain, and institutionalize all Change Management processes, procedures, documentation, tools, templates, and reports.
Required Qualifications:
- University degree and/or equivalent work experience
- Working knowledge of client/server infrastructure and applications --- Mainframe environment a plus
- Knowledge of Networks, file servers and desktops, IVR systems a plus
- Knowledge Change Management practices, Configuration Management Practices, Release Management practices, ITIL or other Best Practices essentials
- Amenable to work UP Ayala Technohub (Quezon City)
- Amenable to work on a hybrid set-up (3x a week onsite)
- Amenable to work from M-F 6am-3pm HKT (but flexible to night meetings as needed)
Preferred Qualifications:
- Self-motivated and proactive, with a strong sense of initiative and the ability to identify opportunities, take independent action, and drive tasks to completion with minimal supervision.
- Strong negotiation and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders to align on business objectives.
- 2–3 years of experience in a change management role within a complex, multi-vendor IT environment.
- Proven ability to define, document, and manage change processes.
- Experience working in multi-sourced or outsourced IT environments.
- Proficiency with Change Management tools, particularly ServiceNow.
- Understand relational databases and Configuration Management processes and tools.
- Excellent written and verbal communication skills, with the ability to tailor messages to various audiences and clearly articulate the business impact and benefits of proposed changes.
- Broad knowledge of system platforms and how they interact within enterprise environments.
- Strong organizational and multitasking abilities, with attention to detail and a commitment to quality.
- Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
When you join our team:
- We'll empower you to learn and grow the career you want.
- We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we'll support you in shaping the future you want to see.
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