IT Change Management Analyst

We're looking for a
Change Management Analyst
to join our Segment Change Management team at MBPS. In this post, critical role in overseeing and coordinating changes within a controlled IT environment. You will be responsible for assessing risk, evaluating change impact, ensure that resources are aligned, and facilitating the authorization of Change Records.

Position Responsibilities:

• Reviewing and assessing all change requests for risk and impact.
• Ensure all existing and new processes, including process changes, adhere to Change Management documentation standards for completeness, consistency, and compliance with policy guidelines.
• Manage multiple, concurrent change cycles to support the delivery of business initiatives ranging from minor updates to critical, cross-organizational projects.
• Facilitate weekly Segment Change Advisory Board (CAB) meetings to review upcoming changes, assess risks, and coordinate planning and communication.
• Collaborate with business units, functional IT groups, and vendors to mitigate risks and resolve conflicts, ensuring system availability and integrity.
• Track and report on all changes introduced to the system environment, whether internal or vendor-driven.
• Lead regular knowledge-sharing sessions, including brown bag meetings, onboarding sessions, and "Ask Us Anything" forums to promote change awareness and education.
• Represent the segment in global and local meetings, demonstrating expertise in Change Management practices such as Post-Change Review (PCR), Root Cause Analysis (RCA), and participation in Global CABs.
• Proactively identify, investigate, and resolve issues to prevent incidents, problems, and errors across business and IT service management domains.
• Collaborating with Incident, Problem, Release, and Continuous Service Improvement (CSI) teams to identify root causes of change-related incidents and recommend process improvements.
• Identify process gaps and drive continuous improvement initiatives to enhance change management effectiveness.
• Develop, maintain, and institutionalize all Change Management processes, procedures, documentation, tools, templates, and reports.

Required Qualifications:

• University degree and/or equivalent work experience
• Working knowledge of client/server infrastructure and applications --- Mainframe environment a plus
• Knowledge of Networks, file servers and desktops, IVR systems a plus
• Knowledge Change Management practices, Configuration Management Practices, Release Management practices, ITIL or other Best Practices essentials
• Amenable to work UP Ayala Technohub (Quezon City)
• Amenable to work on a hybrid set-up (3x a week onsite)
• Amenable to work from M-F 6am-3pm HKT (but flexible to night meetings as needed)

Preferred Qualifications:

• Self-motivated and proactive, with a strong sense of initiative and the ability to identify opportunities, take independent action, and drive tasks to completion with minimal supervision.
• Strong negotiation and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders to align on business objectives.
• 2–3 years of experience in a change management role within a complex, multi-vendor IT environment.
• Proven ability to define, document, and manage change processes.
• Experience working in multi-sourced or outsourced IT environments.
• Proficiency with Change Management tools, particularly ServiceNow.
• Understand relational databases and Configuration Management processes and tools.
• Excellent written and verbal communication skills, with the ability to tailor messages to various audiences and clearly articulate the business impact and benefits of proposed changes.
• Broad knowledge of system platforms and how they interact within enterprise environments.
• Strong organizational and multitasking abilities, with attention to detail and a commitment to quality.
• Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.