
ServiceNow Engineer
2 weeks ago
JOB SUMMARY:
We are seeking three (3) ServiceNow Developers/Administrators to support, configure, and enhance the ServiceNow IT Service Management (ITSM) platform. The role involves designing and improving ITSM processes, customizing the platform to meet business needs, and leveraging data analysis to drive continuous service improvement.
JOB RESPONSIBILITIES:
- Support, configure, and maintain ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge Management).
- Design, develop, and enhance ITSM processes and workflows.
- Customize ServiceNow through business rules, client scripts, UI policies, notifications, and data policies.
- Monitor and analyze KPIs and service delivery metrics to identify trends and areas for improvement.
- Provide actionable recommendations for process and service enhancements.
- Collaborate with IT teams and business stakeholders to align service delivery with organizational goals.
- Maintain system documentation, process definitions, and reporting procedures.
JOB QUALIFICATIONS:
- Hands-on experience with ServiceNow platform administration and/or development.
- Strong knowledge of ITSM processes and best practices.
- Proficiency in configuring and customizing ServiceNow (workflows, scripting, automation).
- Ability to analyze data, interpret trends, and communicate insights effectively.
- Excellent problem-solving and collaboration skills.
- ServiceNow certification (e.g., CSA, CIS-ITSM) is a plus.
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