Field Service Engineer

4 weeks ago


Ormoc City, Eastern Visayas, Philippines LBC Express, Inc. Full time
The role will provide mid-level technical support across all LBC branches, hubs, and offices. This includes addressing escalations from Tier 1 support, resolving issues through remote troubleshooting and onsite assistance, and ensuring timely resolution of service requests based on ITIL best practices. The role also plays a vital part in infrastructure readiness for branch expansion initiatives.

To be assigned in Ormoc / Tacloban

Qualifications:
- Troubleshoot software, hardware, and connectivity issues with minimal supervision
- Resolve tickets escalated by the Service Desk within SLA timelines
- Provide guidance to end-users on systems, applications, and updates
- Ensure audit-ready documentation aligned with ITIL processes
- Collaborate with internal teams and external vendors for issue resolution
- Utilize ticketing and endpoint management tools effectively
- Support IT governance, data privacy, and compliance efforts
- Coordinate compliance with documentation and approval protocols
- Graduate of IT or related course
- At least 6 months Field Engineering experience
- Willing to travel if needed. With motorcycle is a plus

Key Skills:
- Proficiency in troubleshooting Windows/macOS environments and Microsoft 365
- Proficient in troubleshooting and ITSM tools (e.g., Jira, ServiceNow, Freshservice)

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