
Field Service Engineer
4 weeks ago
To be assigned in Ormoc / Tacloban
Qualifications:
- Troubleshoot software, hardware, and connectivity issues with minimal supervision
- Resolve tickets escalated by the Service Desk within SLA timelines
- Provide guidance to end-users on systems, applications, and updates
- Ensure audit-ready documentation aligned with ITIL processes
- Collaborate with internal teams and external vendors for issue resolution
- Utilize ticketing and endpoint management tools effectively
- Support IT governance, data privacy, and compliance efforts
- Coordinate compliance with documentation and approval protocols
- Graduate of IT or related course
- At least 6 months Field Engineering experience
- Willing to travel if needed. With motorcycle is a plus
Key Skills:
- Proficiency in troubleshooting Windows/macOS environments and Microsoft 365
- Proficient in troubleshooting and ITSM tools (e.g., Jira, ServiceNow, Freshservice)
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