Senior Software Engineer

3 days ago

Quezon City, National Capital Region, Philippines UnitedHealth Group Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

We're seeking a ServiceNow Application Developer to join our team in support of a missioncritical application serving OptumRx. In this role, you'll work in a fast-paced Agileenvironment enhancing and supporting a ServiceNow instance to meet the uniquebusiness needs of our users. Along the way you will learn new skills, develop anunderstanding of our PBM business and deliver value to our customers.

Primary Responsibilities:

  • Collaborate in an agile environment to understand business needs, recommendsolutions, participate in story refinement, and deliver on team commitments
  • Design and develop new ServiceNow functionality to enhance custom applications
  • Consistently apply coding patterns, best practices, and data driven approaches toenhance functionality
  • Lead discussions to design and utilize relational database structures
  • Interface with the ServiceNow vendor for all operational requests / issues / needs
  • Continuously work toward simplification, automation, and innovation of enterprise
  • ServiceNow instance
  • Participate in the daily scrum meetings and other related Agile ceremonies
  • Proactively identify and communicate issues as they arise
  • Provide operational support on a rotational basis
  • Troubleshooting any reported problems
  • API and webhook integrations to enable seamless communication between internal systems and third-party platforms
  • Collaborate with cross-functional teams to define integration requirements and troubleshoot issues
  • Familiarity on Microsoft and Cisco UCaaS is a plus, otherwise will be offered training in 1-3 months
  • Automation for Monitoring, Alerting and Detection (Infrastructure support)
    • Build and maintain automated monitoring tools to detect anomalies, failures, and performance degradations across systems
    • Implement alerting mechanisms that reduce response time and improve incident visibility
  • Toil Reduction (Operational Excellence)
    • Identify repetitive manual tasks and develop automation scripts or workflows to eliminate operational toil
    • Champion the adoption of Infrastructure as Code (IaC) and CI/CD practices to streamline deployment and maintenance
    • Continuously evaluate and improve system reliability and efficiency through automation
  • Dashboards & KPI Management (Operational Excellence)
    • Develop and maintain real-time dashboards that visualize key performance indicators (KPIs) and operational metrics
    • Work with stakeholders to define meaningful metrics that align with business and engineering goals
  • Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to,

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