
Technical Support Engineer
4 weeks ago
The TSE will provide mid-level technical support across all LBC branches, hubs, and offices. This includes addressing escalations from Tier 1 support, resolving issues through remote troubleshooting and onsite assistance, and ensuring timely resolution of service requests based on ITIL best practices. The role also plays a vital part in infrastructure readiness for branch expansion initiatives.
Qualifications
- Troubleshoot software, hardware, and connectivity issues with minimal supervision
- Resolve tickets escalated by the Service Desk within SLA timelines
- Provide guidance to end-users on systems, applications, and updates
- Ensure audit-ready documentation aligned with ITIL processes
- Collaborate with internal teams and external vendors for issue resolution
- Utilize ticketing and endpoint management tools effectively
- Support IT governance, data privacy, and compliance efforts
- Coordinate compliance with documentation and approval protocols
- Graduate of Information Technology, Computer Engineering, or any related technical course
- At least 6 months of relevant work experience in IT support or a similar role
- Proficiency in troubleshooting Windows/macOS environments and Microsoft 365
- Familiarity with ITSM and endpoint management systems such as OSTicket, Freshservice, Jira, ServiceNow, SOTI, and ManageEngine
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Technical Support Staff
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Technical Support Engineer
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Technical Support Engineer
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Cebu City, Central Visayas, Philippines InfoHedge Technologies LLC Full timeAbout UsThrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals...
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Technical Support Engineer Tier II
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AI Automation Implementation Specialist
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Field Service Engineer
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Ormoc City, Eastern Visayas, Philippines LBC Express, Inc. Full timeThe role will provide mid-level technical support across all LBC branches, hubs, and offices. This includes addressing escalations from Tier 1 support, resolving issues through remote troubleshooting and onsite assistance, and ensuring timely resolution of service requests based on ITIL best practices. The role also plays a vital part in infrastructure...