Business Solutions Customer Service Associate/Officer
2 weeks ago
Job Summary
- Provides after sales service support for all GTB E-Channel services. After sales servicing would involve onsite visits to clients or remote assistance via email or phone. The CS Associate/Officer acts as a point of contact window through GTB for RCBC Corporate clients.
How will you contribute?
- Handles and monitors phone calls and emails from internal and external customers in a timely and definitive manner.
- Ensures products and/or programs are implemented thoroughly to the satisfaction of both internal and external customers.
- Provides guidance to GTB clients through phone, email, or online assistance as part of GTB after sales service in order to meet customer experience/satisfaction.
- Provides valuable inputs and support to GTB projects/deals specific to the e-channel platforms that may require some customization for unique requirements.
- Develops and enhances online infrastructure to monitor ageing and fulfillment for both incoming and outgoing communications from and to the inquiring (internal and external) clients.
- Monitors and analyzes data on the turnaround time of enrollments, servicing, and investigation items to improve handling and resolution of referred items.
- Reviews and analyzes product/service volumes and revenues to determine business directions, strategies, and action plans when necessary.
- Designs, develops, enhances, tests, and launches GTB products, specifically online channels for Cash Management Services when necessary.
- Performs other functions as may be assigned by GTB Business and Group Heads from time to time.
- Performs enrollment and administration set-up to enable customers with their chosen e-channel platform/s.
What will make you successful?
- Adequate knowledge in IT applications specific for system customization/interface. May have product development/marketing experience in the field of business or banking.
Not specified
Employment typeFull-time
Job functionAdministrative, Analyst, Customer Service
IndustriesBanking
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