Training Supervisor BPO

3 weeks ago

Manila, National Capital Region, Philippines OFFSHORE BUSINESS PROCESSING INC. Full time

Job Summary

  • HMO on Day 1

  • Receive promising perks and rewards

  • Experience travel opportunities

  • Get recognized for what you do

  • Achieve work-life balance

  • Improve exponentially with enhanced learning

Responsibilities

  • In-charge of training set-up, timelines and reports to the Operations Manager

  • Conducts trainings for new hires/existing employees

  • Monitors training progress of ongoing classes and OJTs to ensure that activities are carried out on time and manages client needs.

  • Review training instructions from client, communicates the need to the department/s concerned, and directs the implementation of necessary training programs.

  • Monitors training progress to ensure that activities are carried out on time and manages logistics for billable hours.

  • Develops long-term training strategy including ongoing needs assessment and feedback from operations and support departments.

  • Attends calibration meetings with client, training and quality department to discuss updates, immediate issues and action plans.

  • Updates and sends training reports to client, covering training progress, evaluation results, and other training details.

  • Identifies departmental and company wide training needs through job analysis, career paths, annual performance, and consultation with Department heads; plans and prioritizes activities to address those needs.

  • Evaluates the performance of staff according to their respective schedules; maintains objectivity in the rating process by ensuring that ratings are supported by pertinent documents; discusses the rating with the employee for a better understanding of their performance.

  • Conducts weekly meeting with staff to keep the team updated on current issues, new incidents encountered on each on the specific need.

  • Monitor and evaluate training program's effectiveness and success; resolve any specific problems and tailor training programs as necessary

  • Develops and implements action plans to address performance gaps of subordinates; recommends/implements corrective action as necessary.

  • Works closely with the Implementation and Process Team for any Client/Operational requirements.

  • Performs other duties assigned by the Training Manager.

Requirements

  • At least 3 years of experience in the same field is required for this position

  • Good leadership skills and can work well with the team.

  • With exceptional presentation and interpersonal skills

  • Excellent written and verbal communication skills

  • Ability to lead and work well in dynamic situations, anticipate and mitigate problems

  • Ability to plan, multi-task and manage projects effectively and efficiently

  • No work schedule preference.

  • Willing to work in Ortigas, Pasig City and Cubao, Quezon City

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