Training Supervisor BPO

2 days ago

Manila, National Capital Region, Philippines OFFSHORE BUSINESS PROCESSING INC. Full time
Overview
  • HMO on Day 1
  • Receive promising perks and rewards
  • Experience travel opportunities
  • Get recognized for what you do
  • Achieve work-life balance
  • Improve exponentially with enhanced learning
Responsibilities
  • In-charge of training set-up, timelines and reports to the Operations Manager
  • Conducts trainings for new hires/existing employees
  • Monitors training progress of ongoing classes and OJTs to ensure that activities are carried out on time and manages client needs.
  • Review training instructions from client, communicates the need to the department/s concerned, and directs the implementation of necessary training programs.
  • Monitors training progress to ensure that activities are carried out on time and manages logistics for billable hours.
  • Develops long-term training strategy including ongoing needs assessment and feedback from operations and support departments.
  • Attends calibration meetings with client, training and quality department to discuss updates, immediate issues and action plans.
  • Updates and sends training reports to client, covering training progress, evaluation results, and other training details.
  • Identifies departmental and company wide training needs through job analysis, career paths, annual performance, and consultation with Department heads; plans and prioritizes activities to address those needs.
  • Evaluates the performance of staff according to their respective schedules; maintains objectivity in the rating process by ensuring that ratings are supported by pertinent documents; discusses the rating with the employee for a better understanding of their performance.
  • Conducts weekly meeting with staff to keep the team updated on current issues, new incidents encountered on each on the specific need.
  • Monitor and evaluate training program's effectiveness and success; resolve any specific problems and tailor training programs as necessary
  • Develops and implements action plans to address performance gaps of subordinates; recommends/implements corrective action as necessary.
  • Works closely with the Implementation and Process Team for any Client/Operational requirements.
  • Performs other duties assigned by the Training Manager.
Requirements
  • At least 3 years of experience in the same field is required for this position
  • Good leadership skills and can work well with the team.
  • With exceptional presentation and interpersonal skills
  • Excellent written and verbal communication skills
  • Ability to lead and work well in dynamic situations, anticipate and mitigate problems
  • Ability to plan, multi-task and manage projects effectively and efficiently
  • No work schedule preference.
  • Willing to work in Ortigas, Pasig City and Cubao, Quezon City

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