Parts & Service Advisor

8 hours ago

Cagayan de Oro, Northern Mindanao, Philippines Big Trucks Corporation HINO Cagayan de Oro Full time ₱400,000 - ₱600,000 per year
  • Identify customer needs and recommend appropriate Hino Genuine Parts and services by diagnosing vehicle issues, providing accurate part identification, and offering technical solutions
  • Prepare detailed repair estimates and quotations including parts pricing, labor costs, and service timelines while explaining recommendations in clear, customer-friendly terms
  • Process parts sales and service orders accurately using the company system, coordinate with technicians and warehouse staff, and ensure timely order fulfillment and customer updates
  • Translate technical information into understandable language for customers, explain repair procedures, warranty coverage, and maintenance schedules to build trust and confidence
  • Maintain customer relationships through professional communication, follow-up on completed work, handle complaints efficiently, and achieve monthly sales targets for parts and services
Qualifications
  • Diploma or degree in Automotive Technology, Mechanical Engineering, or related field; technical certification is an advantage
  • 1-2 years experience in automotive parts sales, service advising, or related customer-facing role is an advantage
  • Strong knowledge of vehicle systems, parts, and automotive repair processes
  • Excellent communication and customer service skills; ability to explain technical concepts clearly
  • Proficient in MS Office and automotive parts catalog systems; organized with strong attention to detail

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