Service Delivery Manager

4 weeks ago

Manila, National Capital Region, Philippines Amdocs Full time
Service Delivery Manager (Major Incident Management)

Amdocs is seeking a Service Delivery Manager (Major Incident Management) to join our team.


Overview

Responsible and accountable for services to account operations including coordinated management of multiple projects/accounts aimed at achieving strategic business and interpersonal objectives with high quality.


Responsibilities
  • Accountable and responsible for introducing account-centric operations around scope, time, cost, quality, change, communication, risk and crisis management, and integration.
  • Own the overall operations program scope, align with strategic objectives, set program plans, prioritize, optimize, and resolve disagreements to enhance business results.
  • Define projects/programs; assign managers to initiate and lead production operations; supervise multiple related projects.
  • Secure alignment of all projects/programs to standards and program management methodology, including compliance with regulations.
  • Provide ongoing guidance and mentorship to ensure attainment of program objectives.
  • Build credibility and maintain communication with partners at multiple levels, including external stakeholders.
  • Manage budget and timeline; coordinate resource sharing among projects/programs for overall benefit.
  • Lead periodic status and risk discussions with program partners; evaluate results and lessons learned throughout the lifecycle.
  • Lead special projects such as efficiency and cost-improvement programs across multiple business lines.
  • Address partner concerns with respect and focus on customer success.
  • Ensure that SLAs are met and results are delivered on time with high quality and within budget; drive lessons learned.
  • Responsible for organizational change, release management, version management, and deployment management activities.

All you need
  • Bachelor's/B.Sc. degree, or higher with proven track record
  • Preferably 4+ years of experience leading projects in relevant domains within a program context
  • Experience and business knowledge in several key domains relevant to the program
  • Account management and project management experience is an added advantage
  • Experience working in a global, matrix environment
  • Project management certification

Why you will love this job
  • Responsible for multiple related projects/accounts aimed at strategic objectives; programs may span functions, regions, and cultures
  • Ensure alignment to standards and regulatory requirements
  • Lead efficiency and cost-improvement programs across lines
  • Address customer partner concerns to ensure smooth operations
  • Competitive benefits including health, dental, vision, and life insurance, as well as paid time off, sick time, and parental leave

Equal opportunity

Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce


Seniority level
  • Mid-Senior level

Employment type
  • Full-time

Job function
  • Information Technology

Industries
  • Software Development and Telecommunications

Note: This description reflects the role and its requirements without unrelated postings or boilerplate.


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