
IT Operations Manager
3 days ago
About Penbrothers
Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.
About the Role
The IT Operations Manager will oversee all IT operations, manage a team of IT support staff, and serve as a strategic partner to leadership in technology planning and implementation. This role requires strong technical expertise, proven leadership skills, and the ability to collaborate with stakeholders across our multi-location operations while ensuring reliable, secure, and efficient IT infrastructure.
Key Responsibilities
Team Leadership & Management
Manage, mentor, and provide direction to a team of IT support staff
Ensure efficient handling of technical issues and user support requests
Participate in bi-weekly management meetings with department heads to understand organizational priorities and align IT resources accordingly
Coordinate team activities and resource allocation based on company-wide projects and initiatives
IT Infrastructure & Systems Management
Oversee daily IT operations including network administration, hardware/software management, and user support
Collaborate with our outsourced IT infrastructure provider (cloud-based virtual servers, storage, and VPN management)
Manage our cloud-hosted, walled-garden IT environment and ensure optimal performance
Implement and maintain IT policies, security protocols, and best practices aligned with business objectives
Software & Application Management
Oversee management of non-ERP related software systems including and other business applications
Manage website development, maintenance, and content management including pricing updates
Coordinate software implementations and integrations across departments
Support various departments in implementing new software solutions
Technical Support & User Management
Oversee IT onboarding and offboarding procedures including email account creation, usernames, and ERP system access
Ensure comprehensive technical support for all employees
Manage user access permissions and security protocols
Coordinate with HR on employee technology needs during onboarding/offboarding processes
Data Management & Reporting
Build and manage queries through Microsoft Access and Excel for various departments
Develop reports using SQL Server Reporting Services (SSRS) to provide data insights to staff
Create informational dashboards and reports to help employees perform their jobs more effectively
Ensure proper documentation of IT processes, configurations, and compliance requirements
Strategic IT Planning
Collaborate with leadership to assess technology needs and recommend solutions that support company goals
Manage vendor relationships and evaluate new technologies to improve efficiency and productivity
Lead IT projects such as system upgrades, cloud migrations, and infrastructure improvements
Provide technology insights during strategic planning discussions
Required Qualifications
Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience)
5+ years of experience in IT management or similar leadership role
Proven experience managing IT teams and mentoring technical staff
Experience managing IT operations in a multi-location or international environment
Technical Skills
Strong knowledge of network administration, systems security, and IT infrastructure
Experience with cloud-based infrastructure management and virtual server environments
Proficiency with Microsoft Access, Excel, and SQL Server Reporting Services (SSRS)
Experience with ERP systems and integration management
Knowledge of website management and basic web development concepts
Familiarity with project management and collaboration tools experience preferred but not required)
Leadership & Communication Skills
Excellent problem-solving skills and ability to troubleshoot complex technical issues
Strong leadership and people management capabilities
Effective communication skills with ability to translate technical concepts for non-technical stakeholders
Experience participating in senior management discussions and strategic planning
Ability to prioritize and manage multiple projects simultaneously
Security & Compliance
Familiarity with cybersecurity frameworks and data privacy compliance
Experience implementing and maintaining IT security protocols
Knowledge of regulatory requirements for international business operations
Understanding of backup, disaster recovery, and business continuity planning
Schedule
Full-time position with standard business hours (8:00 AM - 5:00 PM CST)
Remote work arrangement
Regular participation in management meetings and strategic planning sessions
On-call availability for critical IT issues as needed
Preferred Qualifications
Experience in distribution, manufacturing, or similar industry
Advanced SQL Server Reporting Services (SSRS) development skills
Professional IT certifications (CompTIA, Microsoft, Cisco, or equivalent certifications)
Experience with vendor management and technology procurement
Knowledge of import/export regulations as they relate to IT systems and data management
Hiring Process
We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates. As a result, candidates who passed our initial evaluations should expect an AI Interviewer as a component of our recruitment process. This is supervised by Human Talent Acquisition Experts who will also engage with you throughout your application journey.
What You'll Get
At Penbrothers, we are obsessed with creating positive employee experiences. Here you'll find an environment that nurtures learning and provides opportunities for growth. You'll have the opportunity to make an impact on fast-growing startups and dynamic companies.
Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.
Employee as our biggest asset: We are genuinely invested in our people's career and welfare.
Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.
Powering global startups: We've created 1,400 Filipino jobs that empower global start-ups to focus on growth.
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