IT Operations Manager

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Role

The IT Operations Manager will oversee all IT operations, manage a team of IT support staff, and serve as a strategic partner to leadership in technology planning and implementation. This role requires strong technical expertise, proven leadership skills, and the ability to collaborate with stakeholders across our multi-location operations while ensuring reliable, secure, and efficient IT infrastructure.

Key Responsibilities

Team Leadership & Management

• Manage, mentor, and provide direction to a team of IT support staff

• Ensure efficient handling of technical issues and user support requests

• Participate in bi-weekly management meetings with department heads to understand organizational priorities and align IT resources accordingly

• Coordinate team activities and resource allocation based on company-wide projects and initiatives

IT Infrastructure & Systems Management

• Oversee daily IT operations including network administration, hardware/software management, and user support

• Collaborate with our outsourced IT infrastructure provider (cloud-based virtual servers, storage, and VPN management)

• Manage our cloud-hosted, walled-garden IT environment and ensure optimal performance

• Implement and maintain IT policies, security protocols, and best practices aligned with business objectives

Software & Application Management

• Oversee management of non-ERP related software systems including and other business applications

• Manage website development, maintenance, and content management including pricing updates

• Coordinate software implementations and integrations across departments

• Support various departments in implementing new software solutions

Technical Support & User Management

• Oversee IT onboarding and offboarding procedures including email account creation, usernames, and ERP system access

• Ensure comprehensive technical support for all employees 

• Manage user access permissions and security protocols

• Coordinate with HR on employee technology needs during onboarding/offboarding processes

Data Management & Reporting

• Build and manage queries through Microsoft Access and Excel for various departments

• Develop reports using SQL Server Reporting Services (SSRS) to provide data insights to staff

• Create informational dashboards and reports to help employees perform their jobs more effectively

• Ensure proper documentation of IT processes, configurations, and compliance requirements

Strategic IT Planning

• Collaborate with leadership to assess technology needs and recommend solutions that support company goals

• Manage vendor relationships and evaluate new technologies to improve efficiency and productivity

• Lead IT projects such as system upgrades, cloud migrations, and infrastructure improvements

• Provide technology insights during strategic planning discussions

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience)

• 5+ years of experience in IT management or similar leadership role

• Proven experience managing IT teams and mentoring technical staff

• Experience managing IT operations in a multi-location or international environment

Technical Skills

• Strong knowledge of network administration, systems security, and IT infrastructure

• Experience with cloud-based infrastructure management and virtual server environments

• Proficiency with Microsoft Access, Excel, and SQL Server Reporting Services (SSRS)

• Experience with ERP systems and integration management

• Knowledge of website management and basic web development concepts

• Familiarity with project management and collaboration tools experience preferred but not required)

Leadership & Communication Skills

• Excellent problem-solving skills and ability to troubleshoot complex technical issues

• Strong leadership and people management capabilities

• Effective communication skills with ability to translate technical concepts for non-technical stakeholders

• Experience participating in senior management discussions and strategic planning

• Ability to prioritize and manage multiple projects simultaneously

Security & Compliance

• Familiarity with cybersecurity frameworks and data privacy compliance

• Experience implementing and maintaining IT security protocols

• Knowledge of regulatory requirements for international business operations

• Understanding of backup, disaster recovery, and business continuity planning

Schedule

• Full-time position with standard business hours (8:00 AM - 5:00 PM CST)

• Remote work arrangement

• Regular participation in management meetings and strategic planning sessions

• On-call availability for critical IT issues as needed

Preferred Qualifications

• Experience in distribution, manufacturing, or similar industry

• Advanced SQL Server Reporting Services (SSRS) development skills

• Professional IT certifications (CompTIA, Microsoft, Cisco, or equivalent certifications)

• Experience with vendor management and technology procurement

• Knowledge of import/export regulations as they relate to IT systems and data management

Hiring Process

We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates. As a result, candidates who passed our initial evaluations should expect an AI Interviewer as a component of our recruitment process. This is supervised by Human Talent Acquisition Experts who will also engage with you throughout your application journey.

What You'll Get

At Penbrothers, we are obsessed with creating positive employee experiences. Here you'll find an environment that nurtures learning and provides opportunities for growth. You'll have the opportunity to make an impact on fast-growing startups and dynamic companies.

• Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.

• Employee as our biggest asset: We are genuinely invested in our people's career and welfare.

• Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.

• Powering global startups: We've created 1,400 Filipino jobs that empower global start-ups to focus on growth.