IT Operations Manager

12 hours ago

Mandaluyong City, National Capital Region, Philippines PENBROTHERS Full time ₱900,000 - ₱1,200,000 per year

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Role

The IT Operations Manager will oversee all IT operations, manage a team of IT support staff, and serve as a strategic partner to leadership in technology planning and implementation. This role requires strong technical expertise, proven leadership skills, and the ability to collaborate with stakeholders across our multi-location operations while ensuring reliable, secure, and efficient IT infrastructure.

Key Responsibilities

Team Leadership & Management

  • Manage, mentor, and provide direction to a team of IT support staff
  • Ensure efficient handling of technical issues and user support requests
  • Participate in bi-weekly management meetings with department heads to understand organizational priorities and align IT resources accordingly
  • Coordinate team activities and resource allocation based on company-wide projects and initiatives

IT Infrastructure & Systems Management

  • Oversee daily IT operations including network administration, hardware/software management, and user support
  • Collaborate with our outsourced IT infrastructure provider (cloud-based virtual servers, storage, and VPN management)
  • Manage our cloud-hosted, walled-garden IT environment and ensure optimal performance
  • Implement and maintain IT policies, security protocols, and best practices aligned with business objectives

Software & Application Management

  • Oversee management of non-ERP related software systems including and other business applications
  • Manage website development, maintenance, and content management including pricing updates
  • Coordinate software implementations and integrations across departments
  • Support various departments in implementing new software solutions

Technical Support & User Management

  • Oversee IT onboarding and offboarding procedures including email account creation, usernames, and ERP system access
  • Ensure comprehensive technical support for all employees across operations
  • Manage user access permissions and security protocols
  • Coordinate with HR on employee technology needs during onboarding/offboarding processes

Data Management & Reporting

  • Build and manage queries through Microsoft Access and Excel for various departments
  • Develop reports using SQL Server Reporting Services (SSRS) to provide data insights to staff
  • Create informational dashboards and reports to help employees perform their jobs more effectively
  • Ensure proper documentation of IT processes, configurations, and compliance requirements

Strategic IT Planning

  • Collaborate with the leadership team to assess technology needs and recommend solutions that support company goals
  • Manage vendor relationships and evaluate new technologies to improve efficiency and productivity
  • Lead IT projects such as system upgrades, cloud migrations, and infrastructure improvements
  • Provide technology insights during strategic planning discussions

What You Bring

  • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience)
  • 5+ years of experience in IT management or similar leadership role
  • Proven experience managing IT teams and mentoring technical staff
  • Experience managing IT operations in a multi-location or international environment

Technical Skills

  • Strong knowledge of network administration, systems security, and IT infrastructure
  • Experience with cloud-based infrastructure management and virtual server environments
  • Proficiency with Microsoft Access, Excel, and SQL Server Reporting Services (SSRS)
  • Experience with ERP systems and integration management
  • Knowledge of website management and basic web development concepts
  • Familiarity with project management and collaboration tools experience preferred but not required)

Leadership & Communication Skills

  • Excellent problem-solving skills and ability to troubleshoot complex technical issues
  • Strong leadership and people management capabilities
  • Effective communication skills with ability to translate technical concepts for non-technical stakeholders
  • Experience participating in senior management discussions and strategic planning
  • Ability to prioritize and manage multiple projects simultaneously

Security & Compliance

  • Familiarity with cybersecurity frameworks and data privacy compliance
  • Experience implementing and maintaining IT security protocols
  • Knowledge of regulatory requirements for international business operations
  • Understanding of backup, disaster recovery, and business continuity planning

Preferred Qualifications

  • Experience in distribution, manufacturing, or similar industry
  • Advanced SQL Server Reporting Services (SSRS) development skills
  • Bilingual capabilities (English/Spanish) for Mexico operations support
  • Professional IT certifications (CompTIA, Microsoft, Cisco, or equivalent certifications)
  • Experience with vendor management and technology procurement
  • Knowledge of import/export regulations as they relate to IT systems and data management

Work Environment & Schedule

  • Full-time position with standard business hours (8:00 AM - 5:00 PM CST)
  • Remote work arrangement
  • Regular participation in management meetings and strategic planning sessions
  • On-call availability for critical IT issues as needed

  • IT Assets Management

    7 days ago

    Mandaluyong City, National Capital Region, Philippines IT Managers, Inc. Full time ₱360,000 - ₱420,000 per year

    Job Summary:A Procurement and Inventory Officer's job description typically involves managing and maintaining the organization's equipment and facilities, including inventory, procurement, maintenance, and repair, ensuring equipment is in good working order and meets safety/operations standards.Job Type: Full-timeWork Location: In personPay: ₱25,...

  • Operations Manager

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines AvantePH Staffing and Consultancy Inc. Full time

    Our client is seeking a proactive and experienced Operations Manager or Operations Supervisor to oversee the day-to-day operations of multiple retail branches. This role is responsible for managing store activities, supervising staff, maintaining operational standards, and ensuring a consistent and exceptional customer experience. The ideal candidate will...

  • Operations Manager

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Future First Talents Full time

    OverviewThe Operations Supervisor will manage daily operational activities to support the brand's retail and office operations. The role requires excellent organizational, leadership, and communication skills, as well as a strong understanding of retail operations. The ideal candidate is detail-oriented, resourceful, and able to balance both store needs and...

  • Operations Manager

    1 week ago

    Mandaluyong City, National Capital Region, Philippines DR. ZEN'S RESEARCH INC. Full time $70,000 - $120,000 per year

    The Operations Manager will be assigned at EV Solutions and will oversee the daily operations of the car dealership to ensure efficiency, profitability, and excellent customer service. The role involves managing sales, service, parts, and administrative functions, while ensuring compliance with company policies, manufacturer standards, and regulatory...

  • Operations Manager

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Support Services Group Full time

    As the Team Manager, you will play a critical role in developing and implementing effective strategies to achieve performance targets, maintaining compliance with US regulations, and fostering a collaborative, rewarding workplace culture.Key Responsibilities:Operations Management:Set productivity standards and operational strategies to meet performance...

  • IT Operations Manager

    11 hours ago

    Mandaluyong City, National Capital Region, Philippines Penbrothers Full time ₱900,000 - ₱1,200,000 per year

    About PenbrothersPenbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.About the RoleThe IT Operations Manager will oversee all IT operations, manage a team...

  • IT Operations Manager

    12 hours ago

    Mandaluyong City, National Capital Region, Philippines Penbrothers Full time ₱900,000 - ₱1,200,000 per year

    About PenbrothersPenbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.About the RoleThe IT Operations Manager will oversee all IT operations, manage a team...

  • Senior Operations Manager

    1 week ago

    Mandaluyong City, National Capital Region, Philippines beBeeOperations Full time ₱1,500,000 - ₱2,000,000

    Operations Leadership RoleWe seek a highly skilled and experienced Operations Leader to join our team. This key position is responsible for managing a Medical Contact Center Operations team in a virtual environment.Job Responsibilities:Lead a team of 8-10 Front Line Supervisors and Staff, across multiple service shifts, ensuring seamless customer experience...

  • Operations Management Professional

    1 week ago

    Mandaluyong City, National Capital Region, Philippines beBeeOperations Full time ₱700,000 - ₱850,000

    Job Title: Operations Coordinator/ManagerWe are seeking an experienced Operations Manager to join our team. The ideal candidate will have a proven track record of managing operational processes, collaborating with cross-functional teams, and ensuring the smooth execution of projects.Key Responsibilities:Standardize performance management, onboarding, and...

  • Remote Operations Manager

    1 week ago

    Mandaluyong City, National Capital Region, Philippines beBeeFacilitator Full time ₱2,500,000 - ₱4,500,000

    Job Title: Remote Site Management CoordinatorThis role is responsible for delivering client-facing services as part of Cushman & Wakefield's Remote Site Management service capability within the company's Manila-based Portfolio Services Centre.The service provides virtual and remote operational support and facilities coordination services for clients' sites...