Customer Support Associate

2 weeks ago

Iloilo City, Western Visayas, Philippines Be One of Us - Cooee Inc Full time

Graveyard (7 PM- 4 AM)|Fulltime | Iloilo (Onsite Setup) | Fresh Grads are welcome to apply

About the Role

We have partnered with a company that is a leader in the provision of Risk and Compliance Auditing andManagement services to the built property sector, whose clients are some of the largest corporations inAustralia. They employ a four pillars approach to risk and compliance management - Essential ServicesManagement, Property Risk, Height Safety, and Emergency Management.

Why Cooee

Because we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is Why we do What we do To be a part of transformation one person, one community, one business at a time.

We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared Vision to transform through connection. We believe this is where the strength of Cooee and our partnerships lie in having clarity and conviction in purpose.

What you'll be working on

  • Interpret and validate client needs to determine appropriate service responses
  • Coordinate with contractors to resolve client concerns
  • Enter and update client and service data accurately
  • Communicate clearly with clients and team members
  • Monitor open jobs and make sure they are completed on time
  • Help improve systems and processes when needed

What were looking for

  • Start your career with us fresh grads welcome( or with 2 years customer service experience)
  • Strong English communication skills (written and verbal)
  • Confident in handling large volumes of data with accuracy
  • Comfortable working with spreadsheets and Microsoft Office tools
  • Detail-oriented and organized in tracking tasks and records
  • Able to work independently and manage time effectively
  • Has a proactive mindset and is open to learning
  • Willing to work on a graveyard shift (night schedule)

Job Type: Full-time, Graveyard shift (7 PM- 4 AM)

Work Setup:

Onsite (Iloilo Office): 2nd Floor Iloilo Gateway Hotel & Suites, Brgy. Mali-ao, Pavia, Iloilo

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