Client Service Analyst

1 week ago


Manila, National Capital Region, Philippines IQVIA Argentina Full time

Job Overview

Under guidance, controls the report generation process and provides guidance and support to clients daily or as a specialist on specific products/services.

Essential Functions

  1. Ensures the contract fulfillment to specifications of basic and routine reports for defined customers.
  2. Reviews client data requirements with the appropriate internal resource to ensure that basic product deliverables meet the customer's specifications, including timeliness and quality.
  3. Follows IQVIA data verification protocols.
  4. Researches, analyzes and responds to client inquiries that are routine in nature.
  5. Provides support to team for client service meetings at customer sites.
  6. May produce ad-hoc studies on demand.

Qualifications

  1. Bachelor's degree or equivalent and a minimum of two (2) years related work experience.
  2. Experience in an IQVIA role preferred and pharmaceutical experience preferred.
  3. Proficient in PC applications such as Excel and PowerPoint.
  4. Ability to communicate effectively with various levels in the organization (written and oral).
  5. Ability to multi-task and plan numerous meetings simultaneously while still demonstrating a strong attention to detail.
  6. Ability to work in a fast-paced, ever-changing team environment, while also able to work independently.
  7. Demonstrate exceptional customer service-oriented skills with a polished, professional presentation.
  8. Demonstrate problem-solving, analytical and strong customer service skills.
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