Index Client Service Analyst

2 weeks ago

Manila, National Capital Region, Philippines MSCI Hong Kong Limited Full time

Your Team Responsibilities

MSCI Global Index Client Service is the primary point of contact for clients and users of MSCI Index products and serves as the key link to MSCI's Global Research and Index operations. The team members are responsible for directly responding to a wide variety of methodology, usage, and technical questions on MSCI benchmark products.

The MSCI Index Client Service team is composed of experienced financial professionals that provide first tier support for our institutional, dominantly financial institutional clients around the world. The team members work closely with account managers to develop and maintain client relationships.

Your Key Responsibilities

  • Master MSCI Index tools, applications, and usage of MSCI data.
  • Directly assist global clients via email and phone by providing data requests and answering detailed questions on our products and methodology.
  • Gain a deep understanding of MSCI index construction methodologies. This includes remaining up to date with ongoing enhancements as well as new products.
  • Work with internal departments to ensure all client requests/inquiries are managed appropriately.
  • Provide training on the usage of our products, tools, and applications.
  • Take ownership of various initiatives that aim to improve client experience and the efficiency of Client Service processes.
  • Act as a liaison and source of feedback directly to Sales, Research, and Product Management.

Your skills and experience that will help you excel

  • Bachelor's degree in business, finance, economics, sustainability, or a related field.
  • Minimum of 2 years of relevant working experience in Financial Services.
  • CFA is a plus but not a requirement.
  • Good understanding of investment products and a keen interest in understanding the latest developments in the financial markets.
  • Excellent communication and presentation skills with the ability to clearly communicate complicated concepts to a wide variety of audiences. An advantage for candidates who know or are keen to learn Mandarin.
  • Strong organizational skills and keen attention to detail.
  • Ability to work efficiently with diverse cultures on a global team, and involve appropriate colleagues in projects regardless of function, geography, and business line.

About MSCI

What we offer you

  • Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.
  • Flexible working arrangements, advanced technology, and collaborative workspaces.
  • A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.
  • A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.
  • Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.
  • Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.
  • We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups.

At MSCI we are passionate about what we do, and we are inspired by our purpose – to power better investment decisions. You'll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios.

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