Process Excellence Manager

5 days ago


Pasig, National Capital Region, Philippines Offshore Business Processing Full time
Benefits
  • HMO on Day 1
  • Receive promising perks and rewards
  • Experience travel opportunities
  • Get recognized for what you do
  • Achieve work-life balance
  • Improve exponentially with enhanced learning
Responsibilities
  • Lead and manage organization-wide projects to enhance operational efficiency by streamlining processes, leveraging automation, and eliminating inefficiencies using Lean Six Sigma methodologies. Collaborate with stakeholders to simplify workflows.
  • Conduct Lean Six Sigma training sessions, including Champion, Yellow Belt, and Green Belt programs, while mentoring and coaching employees on effective use and application of continuous improvement tools.
  • Plan and execute continuous improvement projects aligned with strategic priorities, ensuring recommendations are backed by strong business rationale.
  • Act as a change agent, promoting Lean Six Sigma methodologies, fostering a culture of continuous improvement, and supporting program deployment across the business.
  • Lead root cause analysis to identify key areas for improvement and communicate progress through Business Excellence forums and other relevant channels.
  • Oversee multiple cross-functional programs and projects, ensuring success through collaboration with functional managers.
  • Manage initiatives related to cultural transformation, regional planning, process improvement, change management, and quality enhancement by defining scope, setting objectives, and tracking progress.
  • Continuously monitor program performance, analyze deviations from plans, and work closely with local stakeholders and decision-makers to drive success.
  • Manage and lead the business consultancy team – review/draft proposals, engage with clients, and coordinate with stakeholders to meet and exceed client expectations on every project.
  • Execute process review and reengineering for internal and external clients based on their requirements.
  • Prepare, manage, and maintain company and client SOPs based on client needs and compliance purposes.
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