Process Excellence Manager

5 days ago


Pasig, National Capital Region, Philippines VISAYA KPO Full time

Visaya KPO is committed to excellence in everything we do. As a leading provider of business process outsourcing services, we strive to deliver exceptional results for our clients while fostering a positive and inclusive work environment for our employees.

We are currently seeking a highly motivated and experienced Process Excellence Manager to join our team. In this role, you will be responsible for driving process improvements across various functions and departments, with a focus on enhancing efficiency, productivity, and quality.

The successful candidate will have a strong background in process management, with experience in leading projects and implementing process changes. You will work closely with our business leadership to identify areas for improvement and develop strategic plans to address them. Your expertise in process analysis, design, and implementation will enable you to drive significant benefits and cost savings for our organization.

We are looking for someone who is passionate about process excellence and has a proven track record of delivering results-driven solutions. If you have a keen eye for detail, excellent analytical skills, and the ability to communicate complex ideas simply, we want to hear from you.

Key Responsibilities:

  • Lead process improvement initiatives to drive business value and enhance customer satisfaction
  • Design and implement process changes that improve efficiency and reduce costs
  • Analyze business processes and identify opportunities for improvement
  • Develop strategic plans to address process gaps and inefficiencies
  • Collaborate with cross-functional teams to implement process changes
  • Measure and evaluate the effectiveness of process improvements

Requirements:

  • Bachelor's degree in Business Administration, Operations Management, or related field
  • Minimum 4 years of experience in process management or a related field
  • Proven track record of delivering results-driven solutions
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Familiarity with process improvement methodologies (e.g., Lean, Six Sigma)


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