Workers' Compensation Coordinator

Overview

Angeles City, PH

Full-Time

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking a Workers' Compensation Coordinator, who will be responsible for managing and coordinating the administration of workers' compensation claims and programs within the organization. The role will involve ensuring compliance with Workers' Compensation Board (WCB) regulations, facilitating the claims process, and providing support to employees who have been injured on the job. The candidate will serve as a liaison between employees, healthcare providers, insurance carriers, and internal stakeholders to facilitate timely and effective resolution of workers' compensation matters.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities

• Receive, review, and process workers' compensation claims filed by employees, ensuring accuracy and completeness of documentation.
• Submit initial and ongoing claims reports to the Workers' Compensation Board (WCB) and insurance carriers as required by regulations.
• Maintain detailed and up-to-date records of workers' compensation claims, including incident reports, medical records, and correspondence.
• Ensure compliance with recordkeeping requirements and facilitate access to documentation for audits and reviews.
• Serve as the primary point of contact for employees, supervisors, healthcare providers, and insurance representatives regarding workers' compensation matters.
• Facilitate communication and collaboration between stakeholders to expedite claims processing and resolution.
• Develop and implement return-to-work programs and accommodations for employees recovering from work-related injuries or illnesses.
• Coordinate with supervisors and departments to identify suitable transitional duties and facilitate the return of employees to productive work activities.
• Coordinate benefits administration for employees on workers' compensation leave, including continuation of wages, medical benefits, and disability accommodations.
• Ensure compliance with company policies, collective bargaining agreements, and legal requirements related to workers' compensation benefits.
• Identify trends, patterns, and root causes of workplace injuries and accidents to inform proactive risk mitigation strategies.
• Collaborate with safety committees and departments to implement safety programs, training initiatives, and ergonomic solutions.
• Stay informed about updates and changes to workers' compensation laws, regulations, and reporting requirements.
• Prepare and submit required reports, filings, and documentation to regulatory agencies and insurance carriers in a timely manner.

Qualifications

• Bachelor's degree in Human Resources, Occupational Health and Safety, Business Administration, or related field preferred.
• Proven experience in workers' compensation administration, claims management, or related roles.
• Knowledge of Workers' Compensation Board (WCB) regulations, procedures, and best practices.
• Strong analytical skills and attention to detail, with the ability to interpret and analyze complex medical and legal documents.
• Excellent communication and interpersonal skills, with the ability to interact professionally with employees, healthcare providers, and insurance representatives.
• Proficiency in Microsoft Office Suite and familiarity with workers' compensation software systems.
• Ability to maintain confidentiality and handle sensitive employee information with discretion.
• Strong organizational skills and the ability to prioritize tasks and meet deadlines in a fast-paced environment.

Other Requirements

• All MCI locations: Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Compensation and Benefits

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities.

• Rank & File ₱100,000 coverage
• Supervisors/Managers ₱120,000 coverage
• Dental Coverage
• In-house dental assistance worth ₱5,000, giving you easier access to quality care
• HMO Coverage plus a dependent
• Free meal during training
• Career growth and learning
• Allowances for rice, clothing, laundry and meals
• Performance and loyalty bonuses
• Frequent disinfection, fogging of workplace
• Opportunities for growth and promotion
• Employee shuttle services
• Company retreats and off-site events
• Sharpen your social skills while meeting awesome people and making new friends
• Plus, more in-office rewards, raffles, recognition gifts, and treats

Work Environment and Company Information

This job operates in a professional office environment. The company provides reasonable accommodations consistent with applicable laws. MCI is a global organization with multiple subsidiaries and brands.

The employer reserves the right to revise this job description at any time. This job description is not a contract for employment, and either party may terminate employment at any time, for any reason.

Disclaimers and Diversity

All aspects of employment at MCI are based on merit and qualifications and are intended to be free from discrimination. MCI is an equal opportunity employer committed to diversity and inclusion. Reasonable accommodations are available for qualified applicants with disabilities.

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