Facilities Coordinator | Onsite: Angeles City

5 days ago

Angeles City, Central Luzon, Philippines Connext Global Solutions Inc Full time $104,000 - $130,878 per year

Join Our Team as a Facilities Coordinator

The Facilities Coordinator helps customers with facility-related issues through phone or email after business hours. The role handles work orders, coordinates urgent maintenance requests, and ensures problems are resolved on time. Reporting to the Facilities Manager, this position supports the building's daily operations by overseeing maintenance, repairs, and keeping the environment safe and comfortable for everyone.

Key Responsibilities:

  • Answer incoming calls and emails regarding facility-related emergencies during nights, weekends, and holidays.
  • Troubleshoot and assess the severity of reported issues to determine the appropriate course of action.
  • Create, track, and maintain work orders using internal and client systems.
  • Dispatch maintenance technicians or contractors for urgent repairs and follow up with status updates.
  • Document all customer interactions, service calls, and actions taken for accurate tracking.
  • Provide clear, calm, and supportive communication to customers and coworkers, including de-escalating dissatisfied callers.
  • Offer guidance on project execution issues and recommend solutions.
  • Contribute to team goals by maintaining a positive and professional attitude.
  • Stay flexible to work various shifts, including holidays.

Qualifications:

  • Proficient in Microsoft Office, with intermediate to advanced skills in Excel.
  • Familiar with dispatch coordination, call center tools, and third-party customer software systems.
  • Skilled in creating and tracking work orders.
  • Experienced in multitasking and prioritizing tasks in fast-paced, high-pressure environments.
  • Maintains a calm and composed demeanor when handling complaints or emergencies.
  • Strong communicator with a courteous phone presence and professional tone focused on quality customer service.
  • Proven ability to analyze issues and implement effective solutions.
  • Positive, constructive attitude and thrives in team environments.

Why Connext?

  • Competitive Compensation
  • Perfect Attendance Bonus
  • Company-Provided Equipment
  • 25% Night Differential Pay
  • Life and HMO Insurance Coverage
  • 20 Leave Credits
  • Good Company Culture

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