SBS Implementation

3 weeks ago

Makati City, National Capital Region, Philippines ADP Full time
Overview

The SBS Implementation Specialist manages the on-boarding process of new U.S. based payroll clients (business-to-business) into ADP's payroll systems. As the first point of contact to ADP's service organization, the Implementation Specialist is responsible for the establishment of a positive relationship with the new client. This role also performs a thorough analysis and sets client expectations to ensure a successful transition to the Client Service and Teledata teams.

Responsibilities
  • Work with the client (business-to-business) to analyze their needs and information to ensure appropriate transition expectations. These actions must be performed with the highest levels of world-class service and the Implementation Senior Analyst is expected to score 85% or greater overall on implementation quality surveys.
  • Manage the setup of the payroll, tax and billing systems with timely, accurate output with productivity matching 4.5 completed conversions per week.
  • Train the client on the ADP systems and process while supporting the client through a minimum of the first two payroll cycles. The focus being quality, the Implementation Senior Analyst will be accountable for a first-year client retention rate of 71.8% or better.
  • Performs other related duties as assigned.
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