SBS Implementation

The SBS Implementation Specialist manages the on-boarding process of new U.S. based payroll clients (business-to-business) into ADP's payroll systems. As the first point of contact to ADP's service organization, the Implementation Specialist is responsible for the establishment of a positive relationship with the new client. This role also performs a thorough analysis and sets client expectations to ensure a successful transition to the Client Service and Teledata teams.

• Work with the client (business-to-business) to analyze their needs and information to ensure appropriate transition expectations. These actions must be performed with the highest levels of world-class service and the Implementation Senior Analyst is expected to score 85% or greater overall on implementation quality surveys.
• Manage the setup of the payroll, tax and billing systems with timely, accurate output with productivity matching 4.5 completed conversions per week.
• Train the client on the ADP systems and process while supporting the client through a minimum of the first two payroll cycles. The focus being quality, the Implementation Senior Analyst will be accountable for a first-year client retention rate of 71.8% or better.
• Performs other related duties as assigned.