Bilingual Customer Service Representative

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Kickstart your career with us We're hiring Bilingual Customer Service Representatives to join our growing team and support inbound customer service, help desk, and back-office operations for both commercial clients and public sector programs.

In this role, you'll handle inbound inquiries, assist with product and process-related questions, and troubleshoot basic technical issues all while representing some of the most recognized brands in the world. If you're a strong communicator with a passion for helping others, we want to hear from you

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

• Handle inbound and outbound calls in a courteous and professional manner
• Resolve customer issues with first-call resolution strategies
• Research and coordinate with internal departments to resolve inquiries
• Accurately document customer interactions and claims in CRM systems
• Use internal knowledge bases and training to answer questions confidently
• Follow all required scripts, policies, and confidentiality protocols
• Escalate complex issues to supervisors when needed
• Stay current on program updates through training and team meetings
• Meet all attendance and schedule requirements

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, driven applicants are encouraged to apply. The ideal candidates are highly motivated and dedicated, possessing the following qualities:

• Must be 18 years or older
• High school diploma or equivalent
• Excellent written and verbal communication skills
• Ability to type 20+ words per minute
• Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Reliable and punctual with strong time management skills
• Strong problem-solving, conflict resolution, and customer service skills
• Able to multi-task, stay focused, and work independently
• Team-oriented with a positive, customer-first mindset
• Comfortable in a fast-paced, dynamic environment

Preferred (Not Required):

• 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support
• Experience working on state or federal programs

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• HMO Coverage plus a dependent

Rank & File: ₱100,000 coverage

Supervisors/Managers: ₱120,000 coverage

• Dental Coverage

In-house dental assistance worth ₱5,000, giving you easier access to quality care

• Free meal during training
• Career growth and learning
• Allowances for rice, clothing, laundry, and meals
• Performance and loyalty bonuses
• Frequent disinfection and fogging of the workplace
• Opportunities for growth and promotion
• Employee shuttle services
• Company retreats and off-site events
• Sharpen your social skills while meeting great people and making new friends
• Plus, more in-office rewards, raffles, recognition gifts, and treats

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While benefits may vary by geography, our core commitment remains the same: rewarding effort, providing growth opportunities, and creating a supportive environment.

If you're ready to join a company that recognizes your contributions and supports your growth, apply today