German IT Service desk

4 weeks ago


Taguig, National Capital Region, Philippines Pinoybisnes Full time

J-K Network Manpower Services – Taguig City, Metro Manila

Salary: P80,000

Languages Required: English, German

Benefits:

  1. HMO
  2. 30-day relocation
  3. Project allowance
  4. Covered work application permit

Job Details:

Company Profile: A leading IT and business process services firm committed to helping clients succeed.

Requirements:

  1. Proficient in German and English Language
  2. Open for Native and Non-Native German Speakers
  3. Knowledgeable in Computer application
  4. Computer and internet savvy – can navigate through Windows/Internet with ease.
  5. Experience in handling IT or Technical Support is a plus
  6. BPO experience is an advantage

Responsibilities:

  1. Handle and manage inquiries over phone/emails
  2. Receive and process requests/issues
  3. Ensure proper documentation
  4. Conduct initial troubleshooting to identify the issue and ensure resolution
  5. Troubleshoot various systems/servers/workstations
  6. Supports Service Request Management and Service Restoration Management

Level 1 Recruitment Process:

  1. Paper Screening
  2. HR Interview
  3. HM Interview
  4. Client Interview
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