Service Desk in Taguig

4 weeks ago


Taguig, National Capital Region, Philippines M and J Solutions Providers Inc. Full time
- Responsible for providing the first line of telephone, chat, e-mail, self-service/web portal help desk support of hardware, systems, sub-systems and/or applications and infrastructure for users.
- Answers simple to complex questions about installation, operation, configuration, customization and usage of assigned products.
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
- Escalates complex problems to a higher level within an organization.

Qualification:
- Completed at least 1st Year in College
- Must have at least 18 months Service Desk Experience.
- Working knowledge on Software and Application issues.
- Experience on Ticket Analysis and understanding issue trends.
- Excellent interpersonal, communication and analytical skills.
- Ability to multitask in a fast paced environment and must be willing to work on shifting schedules and be assigned in BGC.

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