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Call Center Operations Supervisor

2 weeks ago

Taguig, National Capital Region, Philippines Sutherland Full time

Company Description

We are One Sutherland— a global team where everyone works together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. Sutherland is an equal opportunity employer.

Job Responsibilities

In this role, you will lead in:

  • Identifying and addressing potential risks to meeting contractual KPIs.
  • Collaborating with Ops MOD to keep them informed of consultant level deviations and KPIs.
  • Partnering with floor supervisors to take appropriate action on non-adhering Consultants.