Client Success Manager

4 weeks ago

Makati City, National Capital Region, Philippines Cartrack Full time

Job Summary:

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Key Account Manager/ Key Account Officer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibility:

  • Build strong relationships with decision makers/fleet managers/system users and manage of all services related to Key Accounts
  • Establish good rapport and trust though proactive engagement
  • Understanding client needs and identifying new business opportunities for upselling
  • Resolve customers enquiries or issues from all channels, and ensure proper follow-up to the final resolution within the stipulated time frame
  • Coordinate with internal teams to deliver solutions that meet client's objectives
  • Identify and implement new strategies for increasing customer satisfaction, loyalty and retention by going above and beyond expectation
  • Prepare regular reports of progress and forecasts to internal and external stakeholders

Requirements:

  • Diploma/Bachelor's degree in any field or course or equivalent industry experience
  • With minimum 2 years customer service experience, aftersales or account management/ handling existing B2B clients
  • Proficient in English
  • Excellent communication and interpersonal skills
  • Tech-savvy and computer literate
  • Team player with a high level of energy and able to work independently
  • Willing to work onsite in Poblacion, Makati City and can-do fieldwork around Metro Manila and nearby areas.

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