
Retail Client Relationship Manager
3 days ago
The Key Account Specialist plays a vital role in ensuring overall client satisfaction, order processing, and workflow coordination.
This individual serves as the primary contact for assigned key accounts, representing the brand in a professional and positive manner.
Key responsibilities include:
- Monitoring vendor portals for orders, invoicing, and shipping notices
- Growing revenue by ensuring client satisfaction and identifying new business opportunities
- Supervising account teams assigned to each key client
- Processing account orders, providing timely acknowledgements and resolving discrepancies
- Problem-solving on discounts, damaged products, account debts, and customer inquiries
- Reviewing aging accounts for non-payments, delayed payments, and irregularities
- Maintaining knowledge of changes and developments in B2B infrastructure and e-commerce industries
- Ensuring vendor compliance and coordinating shipping releases
- Preparing account reports, goals, and forecasts for stakeholders
Required Skills and Qualifications
To excel in this role, candidates should possess:
- A Bachelor's degree in business administration, finance, sales, or a related field
- Proven experience in key account management, specifically consignment or outright pay model
- Proficiency in Microsoft Office applications, Google Sheets, and Canva
- Strong negotiation and leadership skills
- Exceptional customer service and communication skills
Benefits
This role offers a hybrid work setup, providing flexibility and work-life balance.
Others
We are committed to providing a dynamic and supportive work environment that fosters growth and development.
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