Patient Service Coordinator

3 weeks ago


Cebu City, Central Visayas, Philippines Helpware CX Full time
Overview

The Patient Service Coordinator is responsible for reviewing scheduled studies in advance of the patients visit. Scheduled studies are reviewed to ensure that the proper study was scheduled based on the referral, that all required paperwork / documentation is in the system, and that insurance verification, financial clearance and prior-authorization was completed. If the exam requires clinical documentation, lab results, medical form clearance, and medication cessation, the Patient Service Care verifies that these were completed.

Responsibilities
  • The Patient Service Coordinator coordinate with the technologists, MR/CT specialist and communicate with them any changes in appointment status, any special needs/limitations with the patients and scheduling of certain specialized exams.
  • May also assist with appointment confirmations or other patient communications, contact referring physician's offices as needed, coordinate the scheduling of a VIP appointment and help with any overflow scheduling calls.
  • May perform other job related duties as necessary for the efficient operation of the client.

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