Customer Care Representative

3 weeks ago


Mandaluyong City, National Capital Region, Philippines San Miguel Corporation Full time
Overview

Title: Customer Care Representative - Local Service Desk

Location: Mandaluyong City (ABK0), PH

Work Base: HOC - Mandaluyong City

Date: Aug 7, 2025

Description: CSR serves as the single point of contact and central reception for all computing concerns and inquiries . He/Sheshall also handle escalation, monitoring, and client feedback mechanisms.

Responsibilities
  • First level phone-in, email and walk-in technical support for helpdesk, hardware/software, network and SAP queries
  • Facilitate requests for SAP password reset, access in Pethub and enable PC username in Active Directory
  • Centralized local dispatch of helpdesk, network and or SAP related queries or problems to helpdesk, network support and or SAP support personnel
  • Update end users of progress of requests or status or repair
  • Preparation of daily regular status report of all support services activities rendered
  • Preparation of software and hardware problem incidence reports as may be required
  • Assist in the installation of Cisco certificates
  • Creation of PG WiFi username and password send to users thru email
  • Assist users in Office 365 Self Service password reset
  • Provide SAP Logon Pad to client users
  • Perform other analogous tasks related to the program / account
  • Employee may be assigned in varying work schedules depending on requirement of the business.
Qualifications

Qualifications: College graduate (preferably IT-related course); with above average computer skills; effective written and verbal communication skills; effectiveproblem solving skills

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