Customer Care Representative

3 weeks ago

Mandaluyong City, National Capital Region, Philippines Holy Trinity University Full time

Facilitate the company's social media presence, manage channels, and engage with audiences.

Your Role:

Key responsibilities include:

  • Manages company presence on Facebook, YouTube, Instagram, TikTok, Twitter, and other platforms.
  • Actively comments and addresses concerns on social media.
  • Addresses customer issues, ensuring contract service levels and objectives are met.
  • Responds to inquiries via calls, mobile phone calls, emails, etc.
  • Prepares consolidated reports as required by the business.
  • Properly escalates complex inquiries to supervisors or service providers.
  • Initiates cross-selling and up-selling activities.
  • Maintains strict confidentiality of sensitive information in compliance with the Data Privacy Act.
About You:

The ideal candidate will have:

  • A graduate degree in any four-year course.
  • Above average written and verbal communication skills.
  • Willingness to work in a shifting schedule and onsite in Mandaluyong City.
  • Proven experience in customer service or social media management.
Compensation & Benefits:

Benefits typically include competitive salary, health insurance, and performance bonuses.

Training & Development:

Successful candidates will undergo an Orientation and Training Program to equip them with the necessary skills for the role.

Career Progression:

Opportunities for advancement in customer service, social media management, and related fields.

How to Apply:

Submit your application through the link from the company portal, ensuring all required information is included.

This job may close before the stated closing date, you are encouraged to apply as soon as possible

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