
Customer Care Representative
4 weeks ago
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Title: Customer Care Representative - Social Media ManagementLocation:
Ortigas, Pasig (ACD0), PH
Date: Apr 11, 2025
REQUIREMENTS:
- Graduate of any four-year course
- Above average written and verbal communication skills
- Willing to work in shifting schedule
- Willing to work onsite (Mandaluyong City)
- Proven experience in customer service or social media management
JOB SUMMARY:
This role involves facilitation of the Company's social media presence, including keeping social media channels updated and brand-focused, and recommending new social media avenues and ways of connecting with audiences.
KEY RESPONSIBILITIES:
- Manages Social Media Channels: Oversees company presence on Facebook, YouTube, Instagram, TikTok, Twitter, and other relevant platforms.
- Engagement: Actively comments and addresses concerns on social media.
- Customer Issue Resolution: Addresses customer issues, ensuring contract service levels and objectives are met.
- Inquiry Management: Responds to inquiries via calls, mobile phone calls, emails, etc.
- Reporting: Prepares consolidated reports as required by the business.
- Escalation: Properly escalates complex inquiries to supervisors or service providers.
- Lead Generation: Initiates cross-selling and up-selling activities.
- Confidentiality: Maintains strict confidentiality of sensitive information in compliance with the Data Privacy Act.
Training:
- Successful candidates will undergo an Orientation and Training Program to equip them with the necessary skills for the role.
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