Customer Care Representative

3 days ago

Mandaluyong City, National Capital Region, Philippines San Miguel Corp. Full time

Select how often (in days) to receive an alert:

Title: Customer Care Representative - Social Media Management

Location:

Ortigas, Pasig (ACD0), PH

Date: Apr 11, 2025

REQUIREMENTS:

  • Graduate of any four-year course
  • Above average written and verbal communication skills
  • Willing to work in shifting schedule
  • Willing to work onsite (Mandaluyong City)
  • Proven experience in customer service or social media management

JOB SUMMARY:

This role involves facilitation of the Company's social media presence, including keeping social media channels updated and brand-focused, and recommending new social media avenues and ways of connecting with audiences.

KEY RESPONSIBILITIES:

  • Manages Social Media Channels: Oversees company presence on Facebook, YouTube, Instagram, TikTok, Twitter, and other relevant platforms.
  • Engagement: Actively comments and addresses concerns on social media.
  • Customer Issue Resolution: Addresses customer issues, ensuring contract service levels and objectives are met.
    • Inquiry Management: Responds to inquiries via calls, mobile phone calls, emails, etc.
    • Reporting: Prepares consolidated reports as required by the business.
    • Escalation: Properly escalates complex inquiries to supervisors or service providers.
    • Lead Generation: Initiates cross-selling and up-selling activities.
    • Confidentiality: Maintains strict confidentiality of sensitive information in compliance with the Data Privacy Act.

Training:

  • Successful candidates will undergo an Orientation and Training Program to equip them with the necessary skills for the role.
#J-18808-Ljbffr

  • Customer Care Representative

    11 hours ago

    Mandaluyong City, National Capital Region, Philippines Development and Growth Full time ₱240,000 - ₱300,000 per year

    Job Position: Customer Care Representative Work set up: Onsite but will move to WFH from August Location: Mandaluyong City Company set up: BPO, Australia support Shift Schedule: Day shift Salary: 23,000.00 to 25,000.00 monthly Who We Are We are a dynamic BPO supporting Australian clients with a strong focus on delivering exceptional customer experiences. As...

  • Customer Care Representative

    11 hours ago

    Mandaluyong City, National Capital Region, Philippines Acquire Intelligence Full time ₱150,000 - ₱200,000 per year

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldAs Customer Care Representative, you'll represent the account and interact with clients through various platforms of...

  • Customer Care Representative

    11 hours ago

    Mandaluyong City, National Capital Region, Philippines Acquire Intelligence Full time $20,000 - $40,000 per year

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldAs Customer Care Representative, you'll represent the account and interact with clients through various platforms of...

  • Customer Care Representative

    11 hours ago

    Mandaluyong City, National Capital Region, Philippines Toyota Shaw Inc on behalf of Toyota Shaw Inc. Full time ₱216,000 per year

    Toyota Shaw Inc on behalf of Toyota Shaw Inc. is hiring a Full time Customer Care Representative role in Pleasant Hills, NCR. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: MorningTuesday: MorningWednesday: MorningThursday: MorningFriday: MorningSaturday: MorningNo experience required for this roleExpected...

  • Customer Care Representative

    6 days ago

    Mandaluyong City, National Capital Region, Philippines San Miguel Corporation Full time

    OverviewTitle: Customer Care Representative - Local Service DeskLocation: Mandaluyong City (ABK0), PHWork Base: HOC - Mandaluyong CityDate: Aug 7, 2025Description: CSR serves as the single point of contact and central reception for all computing concerns and inquiries . He/Sheshall also handle escalation, monitoring, and client feedback...

  • Customer Care Representative

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Sapient Ph Full time

    Easy and Fast One-day Hiring Process Earn up to 25k monthly plus more benefits We are looking for a Customer Service Representative in our Metro Manila Sites This is for urgent hiring, don't miss this opportunity and Apply NowResponsibilities:• Answer incoming customer calls and inquiries• Provide information and assistance to customers• Resolve...

  • Customer Care Representative

    10 hours ago

    Mandaluyong City, National Capital Region, Philippines Sapient Global Services Full time ₱250,000 - ₱300,000 per year

    Easy and Fast One-day Hiring Process Earn up to 25k monthly plus more benefits We are looking for a Customer Service Representative in our Metro Manila Sites This is for urgent hiring, don't miss this opportunity and Apply Now ResponsibilitiesAnswer incoming customer calls and inquiries Provide information and assistance to customers Resolve customer...

  • Customer Care Trainer

    10 hours ago

    Mandaluyong City, National Capital Region, Philippines Skyro Full time $40,000 - $60,000 per year

    About the company:Skyro is a fast-growing fintech company based in the National Capital Region, Philippines. Our mission is to transform the financial services landscape in the Philippines by offering fair and accessible digital financial products. We aim to provide user-friendly lending solutions and superior customer service to all sections of society,...

  • Customer Care Representative

    10 hours ago

    Makati City, National Capital Region, Philippines NATURES BLEND WATER SYSTEM INCHYDROPURE TECH PHILS CORP Full time ₱23,000 - ₱25,000 per year

    The candidate will be responsible for ensuring that all customer care needs of all clients are resolved swiftly from complaint, collation to response and resolution.The candidate's responsibilities include, but are not limited to:Maintaining a database showing a detailed service history of each client from collation to resolution.Managing all complaints with...

  • Customer Care Representative

    10 hours ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱25,000 - ₱28,000 per year

    We're looking for driven Customer Care Representatives to support one of the world's leading meal-kit brands right here in Bridgetowne, Quezon City.This is your chance to build a rewarding career with a company that values people, service, and growth. Enjoy a competitive salary, solid benefits, and a vibrant, inclusive work culture.Location:Onsite –...