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Sales Administrator
4 weeks ago
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Job DescriptionJob Summary:
- Provide administrative support to the sales team. Assist in managing customer orders, processing paperwork, maintaining customer relationships, and ensuring smooth communication between departments to facilitate the sales process. This role is essential for supporting the sales team in achieving their targets and ensuring that all sales operations run efficiently.
- Assist the sales team by preparing sales documentation such as contracts, proposals, and presentations.
- Manage customer orders, ensuring accurate entry and timely processing of data in the system.
- Respond to customer inquiries and resolve issues related to orders, billing, and product availability.
Order Management:
- Handle sales orders, monitor delivery timelines, and coordinate shipments with the logistics team.
- Ensure timely and accurate invoicing to customers.
- Track order status, process returns, and handle product replacements as needed.
- Maintain and update the customer relationship management (CRM) database with accurate customer information and sales records.
- Generate sales reports for the team, analyzing performance and forecasting sales trends.
- Assist in compiling and distributing sales performance metrics for management review.
Coordination and Communication:
- Act as a liaison between the sales team, clients, and internal departments (e.g., finance, operations, and logistics) to ensure smooth sales transactions.
- Coordinate meetings, travel arrangements, and conference calls for the sales team as needed.
- Support marketing initiatives by organizing promotional materials and handling event logistics.
Administrative Tasks:
- Handle general administrative duties such as answering phones, filing, and organizing paperwork.
- Process sales team expenses and maintain records of sales-related budgets.
- Assist with onboarding and training of new sales team members.
- Communication Skills – Excellent verbal and written communication skills
- Customer Service – Strong ability to build and maintain relationships
- Time Management – Ability to prioritize tasks and meet sales targets
- Technical Skills – Computer Literacy
- Reporting
- Coordination Skills
- Attention to Details
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