Workday Analyst

4 weeks ago

Mandaluyong City, National Capital Region, Philippines Jardine Service Centre Full time

Jardine Service Centre is an organization fully owned by Jardine Matheson in Hong Kong. JSC provides back-office support to Jardine Mathesion (JML) by administering transactional and rule-based activities including Finance, HR, IT and Procurement. We aim to deliver world-class services to our customers in a cost-efficient manner via process standardisation, application of state-of-the-art technologies and process simplification.

As part of Jardine Service Centre, we are establishing application support teams for systems such as Microsoft Dynamics D365, Tagetik, ServiceNow, Workday, PeopleSoft and Salesforce. The goal is to provide better technical support, enhancements and to leverage SaaS product roadmaps and upgrades. We are looking for someone to structure and plan this exciting plan.

Key Responsibilities
  • Provide assistance to Workday end users, addressing issues related to modules including recruitment, core HCM, advanced compensation, benefits, absence, talent and performance, and payroll integration.
  • Escalate complex issues to higher support levels as needed.
  • Ensure prompt resolution of user issues while maintaining high levels of customer satisfaction.
  • Work closely with team members to enhance support processes and improve user experience.
  • Support global operations effectively within European time zones.
Requirements
  • Bachelor's degree in Human Resources, Information Technology, Business Administration, or related field.
  • Proven experience as a Workday Administrator or similar role.
  • Strong knowledge of Workday modules including recruitment, core HCM, advanced compensation, benefits, absence, talent and performance, and payroll integration.
  • Excellent problem-solving and troubleshooting skills.
  • Ability to work independently and as part of a team.
  • Strong communication skills, both written and verbal.
  • Ability to work in European time zones.
  • Experience in escalating issues to higher support levels.
Preferred Qualifications
  • Workday certification in relevant modules.
  • Experience working in a global support environment.
  • Familiarity with HR processes and systems.

We provide reasonable accommodation to applicants with disabilities to participate in the job application or interview process, perform essential job functions, and receive other employment benefits. Please contact us to request accommodation.

At JSC, our people are the foundation and priority. We invest in talent to ensure leadership and strategic skills for the future.

We are an equal opportunity employer and do not discriminate on the grounds of sex, race, disability, family status or any other factors.

Come and explore with us


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