Workday Helpdesk

About Jardine Service Centre (JSC)

Jardine Service Centre is an organization fully owned by Jardine Matheson in Hong Kong which is a diversified Asian-based group with unsurpassed experience in the region, having been founded in China in 1832. JSC is responsible for providing back-office support to business units of Jardine Matheson (JML) by administrating transactional and rule-based activities including Finance, HR, IT and Procurement. We aim to deliver world-class services to our customers in a cost-efficient manner via process standardisation, application of state-of-the-art technologies and process simplification.

As part of Jardine Service Centre, we are looking at establishing application support teams for a number of our target systems such as Microsoft Dynamics D365, Tagetik, ServiceNow, Workday, Peoplesoft and Salesforce. Our aim is to provide better technical support, enhancements and to take advantage of the SaaS product roadmaps and upgrades. We are looking for someone to structure and plan this exciting plan.

Key Responsibilities:

• Provide assistance to our Workday end users, addressing issues related to various modules including recruitment, core HCM, advanced compensation, benefits, absence, talent and performance, and payroll integration.
• Escalate complex issues to higher support levels as needed.
• Ensure prompt resolution of user issues while maintaining high levels of customer satisfaction.
• Work closely with team members to enhance support processes and improve user experience.
• Support global operations effectively within European time zones.

Requirements:

• Bachelor's degree in Human Resources, Information Technology, Business Administration, or related field.
• Proven experience as a Workday Administrator or similar role.
• Strong knowledge of Workday modules including recruitment, core HCM, advanced compensation, benefits, absence, talent and performance, and payroll integration.
• Excellent problem-solving and troubleshooting skills.
• Ability to work independently and as part of a team.
• Strong communication skills, both written and verbal.
• Ability to work in European time zones.
• Experience in escalating issues to higher support levels.

Preferred Qualifications:

• Workday certification in relevant modules.
• Experience working in a global support environment.
• Familiarity with HR processes and systems.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

At JSC, you can play a role in our business success. We understand that key to our success is our people, which is our foundation and priority. We invest in our people to ensure we have the right talent with the leadership and strategic skills the company needs for the future.

We are an equal opportunity employer and do not discriminate on the grounds of sex, race, disability, family status or any other factors.

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