Onsite Field Technician

3 weeks ago

Manila, National Capital Region, Philippines StoreHub Sdn Bhd, OneStoreHub Pte Ltd Full time
Are you driven, results-oriented and a team player? With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses. At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators. It is in such a team that you learn the most, perform your best work, improve the fastest, and have the most fun. If this is a journey you'd like to embark on, keep reading We are seeking a highly skilled and customer-focused Onsite Field Technicianto join our team. This role involves providing expert customer support, conducting onsite troubleshooting, and ensuring the seamless installation and configuration of hardware at customer locations. The Onsite Field Technician will also maintain internal company assets, such as but not limited to MacBooks and iPads, ensuring optimal performance.
What you will do:
  • Provide expert technical support and guide customers in troubleshooting and using StoreHub products effectively.
  • Conduct scheduled onsite visits to customer locations to address complex issues (minimum 60 visits per month).
  • Perform detailed network assessments to evaluate existing IT infrastructure and recommend improvements.
  • Install, configure, and test hardware, including POS systems, routers, and printers, ensuring seamless integration.
  • Execute troubleshooting procedures for hardware and network issues, and escalate unresolved issues as needed.
  • Maintain and troubleshoot internal company assets, including reformatting and repairs for devices such as but not limited to MacBooks and iPads.
  • Prepare detailed reports documenting site visits, findings, and solutions, supported by relevant photos.
  • Communicate updates with the internal team and follow up with customers to ensure issue resolution and satisfaction.
  • Compile and analyze weekly and monthly service reports to identify trends and inform continuous service improvements.
How you will you need to be:
  • Proficiency in hardware setup and network connection fundamentals (LAN, WAN, WiFi).
  • Basic hardware troubleshooting skills.
  • Strong analytical skills to prepare reports with root cause analysis.
  • Excellent written and verbal communication skills.
  • Strong interpersonal skills and attention to detail.
  • Ability to travel and conduct multiple onsite visits each month.
What makes working at StoreHub awesome (and refreshing):
  • Our people -for real StoreHubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer-learning.
  • Culture of Candour.We embrace directness, hate bureaucracy, and move fast. If you're tired of 'corporate nonsense' you'll feel right at home.
  • Cutting edge tools. If something can be automated, we'll make it happen. You will be introduced to many different tools we use that support everyday tasks, so that we can focus our minds on the kind of work that matters.
  • Impact not just effort.We recognize that results are not tied to the number of hours worked. There's no reward for long hours with poor results and no penalty for leaving on time if your work is excellent. To be great, most of us have to put in considerable effort, but we don't measure contribution by hard work or long hours.
CHANGE.Our core values are super important to us. The more you resonate with them, the more you'll find yourself a good fit.
  • Communicate for Clarity
  • Humble and Hungry
  • Authentic but not an *sshole
  • Nimble and Quick
  • Growth Mindset
  • Efficiency and Excellence
We do have all the other cool perks too:
  • Apple MacBooks for everyone to help you do your best work
  • Comprehensive healthcarebenefitswith our HMO Plan
  • Career development and mentorship
  • Cutting edge tools. You will be introduced to over 20 different tools we use that support basic tasks, so that we can focus our minds on the kind of work that matters.
We are an equal-opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status.
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