Technical Support Engineer

2 weeks ago

Quezon City, Philippines MicroSourcing Full time

Overview Technical Support Engineer (Enterprise Customer and Linux OS Required) role at MicroSourcing. Position: Technical Support Engineer IILocation: Eastwood, Quezon CityWork setup & shift: Onsite | Flexible Working Schedule Your Role As a Technical Support Engineer II, you will be responsible for: Monitor and triage incoming support cases via a shared queue. Prioritize and resolve quick-win issues to meet response and resolution SLAs. Identify and escalate Severity 1 cases following established protocols. Maintain and update backlog cases with clear, structured documentation. Participate in weekend/on-call support as per the rotation schedule. Troubleshoot issues related to Linux systems, basic networking, virtualization, and cloud environments. Reproduce customer issues in lab environments and provide detailed findings to R&D when needed. What You Need Non-negotiable Requirements Prior Enterprise Customer experience (supporting global clients or customers, not internal users) Prior direct experience working for vendors and supporting paying customers. (example of vendors include Cisco, Palo Alto, Checkpoint, Sophos, etc.) Proven experience, hands-on with the networking devices (basic), security devices, and a good grasp of the Linux Operating system A minimum of 4-5 years of knowledge/prior experience in Linux Operating System is required. Global support experience working with internal and external stakeholders is a requirement. Excellent communication skills. Basic knowledge of any scripting languages like Bash, PowerShell, and Python would be nice to have. About MicroSourcing With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines. We are committed to 100% YOU and foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. Equality is our commitment. We celebrate your authentic self and value every individual's contribution to our collective success and growth. For more information, visit Benefits Competitive Rewards: Above-market compensation, healthcare coverage on day one for you and one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses A Collaborative Spirit: Positive and engaging work environment with company-sponsored events Work-Life Harmony: Flexible work arrangements Career Growth: Opportunities for continuous learning and career advancement Inclusive Teamwork: A diverse and inclusive culture Terms & conditions apply #J-18808-Ljbffr

  • Technical Support Engineer

    3 weeks ago

    Quezon City, Philippines Advanced Energy Full time

    Join to apply for the Technical Support Engineer role at Advanced Energy Overview Technical Support Engineer – Manila, Philippines. The role provides frontline technical and product support for Advanced Energy customers across Americas and Europe via phone, email, and online chat. About Advanced Energy Advanced Energy Industries, Inc. (NASDAQ: AEIS),...

  • Technical Support Engineer

    1 day ago

    Quezon City, National Capital Region, Philippines Power Dimension, Inc. Full time ₱30,000 - ₱60,000 per year

    QUALIFICATIONS:Graduated with a Bachelor of Science major in Electrical Engineering.Passed the Electrical Board exam.Must have at least three (3) years of relevant experience as a Technical Engineer.Familiar with the schematic diagram of heavy equipment and medium voltage equipment.Knowledge of control circuits, PLC, protection relay, and secondary...

  • Technical Support Engineer

    5 days ago

    Quezon City, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱600,000 - ₱800,000 per year

    About the job: Asset Performance Engineer (Eastwood QC) | OnsiteWork Setup: Shifting, Not fixed; 100% Onsite (Eastwood, Quezon City)Target Start Date: ASAPThe performance engineer is responsible for several key activities that facilitate the continuous operation of solar PV systems post-installation. These include system monitoring, remote troubleshooting...

  • Technical Support Engineer

    1 day ago

    Quezon City, National Capital Region, Philippines CHROMAR UNI-TRADE Full time ₱216,000 - ₱240,000 per year

    Graduate of Engineering courses or equivalent.Preferably has a working experience and understanding in technical issue.Ability to diagnose and troubleshoot basic technical issues.Excellent problem-solving and communication skills.Job Type: Full-timePay: Php18, Php20,000.00 per monthBenefits:Company Christmas giftHealth insurancePromotion to permanent...

  • Technical Support Engineer

    1 day ago

    Quezon City, National Capital Region, Philippines Power Dimension Full time ₱400,000 - ₱600,000 per year

    JOB SUMMARY:Provides technical support to the project site through diagnostics, troubleshooting, and equipment repair.QUALIFICATIONS:Graduated with a Bachelor of Science major in Electrical Engineering.Passed the Electrical Board exam.Must have at least three (3) years of relevant experience as a Technical Engineer.Familiar with the schematic diagram of...

  • Technical Support Engineer

    3 weeks ago

    Quezon City, Philippines Advanced Energy Management Limited Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Position Title: Technical Support Engineer About Advanced Energy Advanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductor and industrial customers. Our precision power and control...

  • Technical Support Engineer

    3 weeks ago

    Quezon City, Philippines Advanced Energy Full time

    Position Title: Technical Support Engineer About Advanced Energy Advanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductor and industrial customers. Our precision power and control technologies, along with our applications know-how, inspire close partnerships and innovation in thin-film and...

  • Linux Technical Support Engineer

    3 weeks ago

    Quezon City, Philippines MicroSourcing Full time

    Linux Technical Support Engineer Join to apply for the Linux Technical Support Engineer role at MicroSourcing Position: Linux Technical Support Engineer Work setup & shift: Onsite | Flexible Working Schedule You’ll have: Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with...

  • Technical Support

    1 week ago

    Quezon City, Philippines IEEE Full time

    Technical Support Specialist (based in South-East Asia) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. Position Summary IEEE is seeking a dedicated Technical Support Specialist to support our clients in the National Capital Region. Responsibilities Learn and master...

  • Senior Technical Support Engineer

    5 days ago

    Quezon City, National Capital Region, Philippines Robert Walters Full time ₱900,000 - ₱1,200,000 per year

    A leading global technology provider is seeking a Senior Technical Support Engineer specialising in Network and Security to join their expert team based in Eastwood, Quezon City.This is an exceptional opportunity for you to bring your technical expertise to a collaborative environment where your problem-solving skills will make a real difference to customers...