Linux Technical Support Engineer

2 days ago

Quezon City, Philippines MicroSourcing Full time

Linux Technical Support Engineer Join to apply for the Linux Technical Support Engineer role at MicroSourcing Position: Linux Technical Support Engineer Work setup & shift: Onsite | Flexible Working Schedule You’ll have: Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities. Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements. Career Growth: Take advantage of opportunities for continuous learning and career advancement. Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture. Your Role: As a Linux Technical Support Engineer, you will be responsible for: Monitor and triage incoming support cases via a shared queue. Prioritize and resolve quick-win issues to meet response and resolution SLAs. Identify and elevate Severity 1 cases following established protocols. Maintain and update backlog cases with clear, structured documentation. Participate in weekend/on-call support as per the rotation schedule. Troubleshoot issues related to Linux systems, basic networking, virtualization, and cloud environments. Reproduce customer issues in lab environments and provide detailed findings to R&D when needed. What You Need: Prior Enterprise Customer experience (supporting global clients or customers, not internal users) Prior direct experience working for vendors and supporting paying customers (e.g., Cisco, Palo Alto, Checkpoint, Sophos, etc.) Proven experience and hands‑on with basic networking and security devices, and a good grasp of the Linux Operating system A minimum of 4‑5 years of knowledge/prior experience in Linux Operating System and Networking knowledge. Global support experience working with internal and external stakeholders. Basic knowledge of scripting languages like Bash, PowerShell, and Python would be nice to have. About MicroSourcing: With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines. MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds, providing space for everyone to thrive. For more information, visit Location: Quezon City, National Capital Region, Philippines #J-18808-Ljbffr

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