Team Head of Collections

4 days ago

Taguig, Philippines EastWest Bank Full time

Overview

Our Consumer Lending team is looking for experienced professionals to join us in BGC, Mandaluyong City, & Makati City in the role of Team Head Collections .

Responsible for managing the performance and target attainment of collections teams, ensuring cost-effectiveness, and meeting budgeted flow rates. Establishes professional engagement with agency owners, provides strategic directions, offers coaching and feedback, and conducts training to address key opportunities.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you\'re just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail
  • Manage the performance and target attainment of collections officers, specialists, or associates.
  • Ensure cost-effectiveness and productivity of in-house or external collections agencies, achieving budgeted flow rates and outflows by building stable teams.
  • Establish professional engagement with agency owners, providing strategic directions to meet common goals and objectives.
  • Offer coaching and feedback to in-house or agency personnel.
  • Conduct training needs analysis and provide necessary training to address key opportunities.
What we\'re looking for
  • Candidate must possess a Bachelor\'s/College Degree.
  • Possess at least 3 years of working experience in Collections, specifically in the role of Agency Coordinator/Repossessor.
  • Have at least one (1) year of collections experience in a supervisory capacity.
  • Demonstrate at least three (5) years of overall collections experience.
  • Include at least one (1) year of client management experience.
  • Demonstrate detailed, results-oriented, and self-motivated qualities with strong analytical, negotiation, and problem-solving skills, supported by collections-related work experience, as an advantage.
  • Applicants must be open to working onsite, with office locations in Filinvest Building, Mandaluyong (near MRT Ortigas Station), or PBCOM Tower, Makati City.
What you can expect from joining our team
  • Career development and training opportunities
  • Competitive salary package and benefits
  • Performance-based incentives and recognition programs to reward high-performing individuals
  • Opportunity to work with industry experts and be mentored by them
  • Defined career progression paths to guide you in your professional growth
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