Field Collections Agency Coordinator

16 hours ago

Taguig, National Capital Region, Philippines UNO Digital Bank Full time $104,000 - $130,878 per year

Overview:

The Field Collections Agency Coordinator is responsible for managing the coordination and oversight of external field collection agencies handling delinquent accounts from mid-stage delinquency (Bucket 2) to write-off. The role ensures that agencies implement tested and effective collection strategies, comply with regulatory requirements, and deliver on agreed recovery targets while maintaining proper customer handling. This position reports directly to the Collections Head and plays a key role in controlling delinquent accounts, supporting recoveries, and mitigating losses.

Responsibilities:

  • Coordinate with accredited collection agencies to ensure smooth, efficient, and compliant implementation of field collection activities.
  • Oversee the collection of outstanding credit from Bucket 2 to Write-Off accounts, ensuring recoveries while minimizing profit loss.
  • Provide agencies with account assignments, updated documentation, and timely guidance on collection priorities.
  • Monitor and evaluate agency performance against KPIs, SLAs, and recovery targets; escalate concerns and recommend corrective measures.
  • Conduct visits and meetings with outsourced collection agencies to review performance, align on goals, and address operational issues.
  • Validate reports and reconciliations submitted by agencies to ensure data accuracy and completeness.
  • Coordinate with the Collections Strategy & MIS Head and the Collections Head to identify underperforming collectors and recommend improvement plans, tools, or support.
  • Collaborate with internal teams (credit, risk, legal, MIS) to resolve complex accounts and support recovery strategies.
  • Prepare and submit periodic reports on agency performance, delinquency trends, and portfolio recovery outcomes.

Qualifications and Skills:

  • Bachelor's degree in Business Administration, Finance, or equivalent required.
  • At least 3–5 years of experience in collections, recovery operations, or agency/vendor management (banking, fintech, or financial services preferred).
  • Knowledge of collections processes across delinquency buckets, including write-off stage.
  • Strong coordination, organizational, and documentation skills.
  • Ability to communicate effectively with both internal stakeholders and external partners.
  • Analytical mindset with proficiency in MS Excel and reporting tools.
  • High attention to detail, compliance-oriented, and able to manage multiple agencies simultaneously.
  • Willingness to travel for agency visits, site checks, or field audits as needed.

  • Agency Coordinator

    1 week ago

    Taguig, National Capital Region, Philippines SunLoan Lending Investors Corporation Full time $40,000 - $60,000 per year

    Job Summary:The Agency Coordinator supports the collection team by assisting in the coordination of daily operations, ensuring smooth workflow, and maintaining effective communication between team members and management. The coordinator helps monitor performance, facilitate training, and ensure compliance with policiesÂ...

  • Collections Leadership Role

    2 weeks ago

    Taguig, National Capital Region, Philippines beBeeCollections Full time ₱500,000 - ₱1,000,000

    Senior Collections Manager This leadership role is responsible for overseeing the performance of collections teams, ensuring they operate efficiently and meet their targets. Manage the performance and target attainment of collections officers, specialists, or associates to guarantee optimal results.Develop and implement strategies to enhance productivity and...

  • Field Collection and Investigation Staff

    1 week ago

    Taguig, National Capital Region, Philippines Zenith Capital Credit Group Corp, Full time ₱600,000 - ₱1,200,000 per year

    Key Responsibilities:A. *Borrower Verification and Investigation*Conduct field visits to borrowers' residences or businesses to verify declared information.Validate employment, business operations, and financial capacity of borrowers.Assess authenticity of borrower-submitted documents through on-site verification.Gather relevant information affecting...

  • Team Head of Collections

    1 week ago

    Taguig, National Capital Region, Philippines EastWest Banking Corporation Full time $900,000 - $1,200,000 per year

    Corporate Title : Team Head - Collections Work Arrangement: Onsite Our Consumer Lending team is looking for experienced professionals to join us in BGC, Mandaluyong City, & Makati City in the role of Team Head Collections. Responsibilities: Manage the performance and target attainment of collections officers, specialists, or associates. Ensure...

  • Collection Operations Leader

    6 days ago

    Taguig, National Capital Region, Philippines beBeeLeadership Full time ₱1,500,000 - ₱2,500,000

    Lead Collection Manager Job SummaryThe Lead Collection Manager is responsible for driving business growth and improving operational efficiency by overseeing the performance of collections teams, ensuring cost-effectiveness, and meeting targeted objectives.Key Responsibilities:Manage the performance and target attainment of collections officers, specialists,...

  • Team Head of Collections

    1 week ago

    Taguig, National Capital Region, Philippines EastWest Banking Corporation Full time ₱600,000 - ₱1,000,000 per year

    Corporate Title: Team Head - CollectionsWork Arrangement: OnsiteOur Consumer Lending team is looking for experienced professionals to join us in BGC, Mandaluyong City, & Makati City in the role of Team Head Collections. Responsibilities:Manage the performance and target attainment of collections officers, specialists, or associates. Ensure cost-effectiveness...

  • Collections Assurance Specialist

    7 days ago

    Taguig, National Capital Region, Philippines beBeeQualityControl Full time ₱1,200,000 - ₱1,700,000

    Job DescriptionThe role of a Quality Control Specialist in our Collections Department is to ensure the accuracy and quality of collection processes. This involves conducting quality assurance tests, performing Day-2 reviews, and assisting in internal audits and implementing QA test procedures.This specialist is responsible for staying updated with new...

  • Field Collections Manager

    1 week ago

    Taguig, National Capital Region, Philippines Carmudi PH Full time ₱720,000 - ₱1,440,000 per year

    The Collections Manager will oversee and manage the collections process for outstanding accounts receivable, ensuring timely collection of payments and resolution of payment issues. This role involves leading a team of collections professionals, developing effective collections strategies, and collaborating with various departments to enhance overall...

  • Head of Collections

    1 week ago

    Taguig, National Capital Region, Philippines Michael Page Full time ₱900,000 - ₱1,200,000 per year

    The company is a pioneer in digital-only banking in the Philippines. Work in a company that prioritizes collaboration and employee well-being. About Our Client This organization is one of the leading players in the financial services industry within the Philippines. Operating from BGC, they pride themselves on their innovative approach to financial solutions...

  • Collection Staff, IRT

    1 week ago

    Taguig, National Capital Region, Philippines Maybank Full time ₱600,000 - ₱1,200,000 per year

    Your RoleThe Collection staff is responsible to remind and collect Maybank account holder to pay their loan obligations and help achieve the target delinquency rates, NPL Ratios, Recoveries, and ECL of CUL Collections. Process and monitor the status of NPL accounts, Charge off/Written off (COWO) accounts subject for litigation of Credit Cards, Personal...