Team Lead, Onboarding

4 weeks ago

Taguig, Philippines Virtua Solutions Outsourcing Full time

About the role

Are you an experienced leader with a passion for process improvement and customer success? We are looking for a Team Lead to oversee our Onboarding and Collection teams. In this role, you’ll ensure top-notch performance, guide your team through challenges, and drive continuous improvement in our onboarding and collection processes. You’ll collaborate closely with Sales, Customer Success, and Finance teams to deliver a seamless experience for our customers.

What you\'ll do
  • Ensure performance KPIs are met for both onboarding and collection teams.
  • Lead meetings with Sales, Customer Success, and Finance to ensure smooth handoffs from sales to onboarding.
  • Train and mentor new team members, providing support and troubleshooting as needed.
  • Serve as a go-to resource for onboarding peers, ensuring consistent execution of processes.
  • Lead and document process improvement initiatives to boost accuracy, speed, and scalability.
  • Prioritize and manage team workloads, maintaining effective resource planning.
  • Act as a liaison between the local team and global finance teams.
What we\'re looking for
  • 5+ years of experience in a customer-facing and operational onboarding role.
  • At least 3 years in a team lead or supervisory role within finance operations.
  • Proven experience with operational KPIs and resource/capacity planning.
  • Strong attention to detail, organizational, and problem-solving skills.
  • Comfortable interpreting and validating purchase orders, customer documentation, and contract terms.
  • Experience working with teams and customers across multiple regions (Americas, EMEA, APAC).
  • Ability to resolve complex issues and drive solutions.
  • Experience managing multiple vendor/customer portals.
  • Proficient in NetSuite and Salesforce.
  • Excellent written and verbal communication skills, with confidence in stakeholder interactions.
  • Able to work independently in a fast-paced environment and guide others toward best practices.

If you’re ready to lead a dynamic team and make a real impact on our onboarding and collections processes, we want to hear from you

#J-18808-Ljbffr

  • Client Onboarding and Collection Team Lead – Salesforce Expert

    2 weeks ago

    Taguig, National Capital Region, Philippines Virtua Outsourcing Solutions Full time ₱480,000 - ₱600,000 per year

    Client Onboarding and Collection Team Lead – Salesforce ExpertWe are seeking a Client Onboarding and Collection Team Lead with strong expertise in Salesforce to lead and coordinate onboarding and collection processes for our clients. This role collaborates closely with the Sales, Customer Success, and Finance teams to ensure seamless client onboarding and...

  • Client Onboarding

    2 weeks ago

    Taguig, National Capital Region, Philippines Virtua Solutions Outsourcing Full time $104,000 - $130,878 per year

    We are seeking a Client Onboarding and Collection Team Lead with strong expertise in Salesforce to lead and coordinate onboarding and collection processes for our clients. This role collaborates closely with the Sales, Customer Success, and Finance teams to ensure seamless client onboarding and efficient collection management.Key ResponsibilitiesLead and...

  • Lead - HR Onboarding Manager (Php81,000 + BGC)

    4 weeks ago

    Taguig, Philippines J-K Network Services Full time

    Overview This company is a BPO company; they have clients in 56 countries pared by cloud and AI. Their service is already in 40 years and more than 300,000 employees. Role Lead - HR Onboarding Manager Industry BPO Location BGC, Taguig Salary Php81,000-Php109,000 package Work Schedule Graveyard Shift Work Arrangement Work on site Responsibilities Manage the...

  • Senior Onboarding Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines ATOS Information Technology Inc. Full time ₱900,000 - ₱1,200,000 per year

    Job Summary:The Senior Onboarding Specialist is responsible for ensuring a seamless and engaging onboarding experience for new hires. This role manages the end-to-end onboarding process, coordinates with cross-functional teams, and drives continuous improvement initiatives to enhance employee integration and retention. The ideal candidate has strong project...

  • Logistics Team Lead

    1 week ago

    Taguig, Philippines HelloConnect Full time

    HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service...

  • FSQA Team Lead

    1 week ago

    Taguig, National Capital Region, Philippines HelloConnect Full time $70,000 - $120,000 per year

    About Us*HelloConnect*HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now...

  • Logistics Team Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines HelloConnect Full time ₱1,200,000 - ₱2,400,000 per year

    About UsHelloConnectHelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now...

  • Logistics Team Lead

    1 week ago

    Taguig, National Capital Region, Philippines HelloConnect, Inc. Full time ₱2,000,000 - ₱2,500,000 per year

    About UsHelloConnectHelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now...

  • FSQA Team Lead

    4 weeks ago

    Taguig, Philippines HelloConnect Full time

    Overview Be among the first 25 applicants HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila,...

  • FSQA Team Lead

    1 week ago

    Taguig, Philippines HelloConnect Full time

    HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service...