
BPO Collections Team Leader
5 days ago
Overview
HCLTech Taguig, National Capital Region, Philippines
BPO Collections Team Leader - Int'l B2B
Responsibilities- Deliver Account receivable, Trial balance and close or journal entry deliverables including but not limited to:
- Participate in planning and forecasting exercise with onshore and business associates
- Create financial reports on costs and allocations and perform analysis on various cuts for presentation to management and business groups
- Identify and implement improvements in formats and templates used for reporting and analysis
- Ensure that all SLAs are met, measured and reported to the clients on agreed frequency
- Run the governance with clients and maintain action logs to record, track and close the issues
- Act as first escalation point of contact for all service delivery related matters
- Conduct team meetings, collect information on people issues and implement actions to address them
- Review of deliverables on defined parameters
- Continuous process improvements to create capacities
- Build, own and improve internal controls in the processes
- College Graduate
- 3+ years of experience handling collection account (AR-B2B) in BPO setting
- with at least 3+ years supervisory experience (required)
- Reporting Act (FCRA), or US Collections / International Collections
- Excellent written and verbal communication skills, as well as interpersonal and customer service skills
- Ability to identify problems, organize, collect, and analyze data and make recommendations for improvement
- Amenable to work onsite (TAGUIG)
- Mid-Senior level
- Full-time
- Accounting/Auditing and Customer Service
- Outsourcing and Offshoring
- Consulting and IT Services and IT Consulting
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