Documentation Writer

4 weeks ago

Metro Manila Philippines Optum Full time

The Documentation Writer is responsible for creating, editing, and maintaining high-quality Standard Operating Procedures (SOPs), Job Aids, and Process Guides that support operational excellence. This role bridges the gap between subject matter experts (SMEs) and end-users by transforming complex information into clear, simple, and actionable content. Key Responsibilities Content Development: Create and update SOPs, process documents, and step-by-step job aids; simplify complex workflows into clear, concise, and easy-to-follow instructions; ensure documents adhere to organizational templates, standards, and tone; design process maps to showcase the workflow; create new hire/refresher/upskill training content assets such as PowerPoint Presentations, assessments etc.; support in maintaining a central repository of all operational documentation developed. Information Gathering: Collaborate with SMEs to extract process knowledge, clarify ambiguities through effective probing, and validate accuracy; conduct group discussions, observe workflows, and document best practices; work closely with trainers, instructional designers, and process owners to ensure alignment. Editing & Quality Control: Review existing SOPs for consistency, relevance, and readability; maintain version control and ensure compliance with audit and documentation standards; strong writing and editing skills with attention to detail; familiarity with common style guides, version control and other documentation standards; ability to simplify technical or domain-heavy content for end-user clarity; good probing and SME interaction skills; proficiency in MS Word, PowerPoint, and collaborative documentation tools (e.g., Confluence, SharePoint). Qualifications Experience in healthcare, BPO, or RCM operations is a plus. Willing to work on a 12-month contract employment. Seniority level Associate Employment type Contract Job function Writing/Editing Industries Business Consulting and Services #J-18808-Ljbffr

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