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IT Service Desk Specialist
4 weeks ago
Emerson Mandaluyong, National Capital Region, Philippines
IT Service Desk SpecialistEmerson’s 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Remote Support Specialist, IT Service Desk, you will be joining a highly technical team that handles advanced support tasks. You will work with a highly specialized team providing advanced support not normally handled by the Tier1 or Tier2 team.
If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines
In This Role, Your Responsibilities Will Be:
- Work within an ITIL-aligned Service Desk team.
- Create a positive consumer support experience by interacting with consumers of various levels within the organization.
- Monitor personal and team queue incidents, request ticketing system, and ensure consumers are properly handled and updated.
- Create and update knowledge articles.
Who You Are:
You have a strong drive for results and exhibit passion and enthusiasm to get things done. You can efficiently carry out tasks with excellent balance of customer service and technical skills. You can proficiently communicate ideas and influence both internal and external customers. You're interpersonally savvy and able to collaborate and efficiently work with people at any level.
For This Role, You Will Need:
- Bachelor’s degree in any IT-related course with experience in working as an IT Service Provider.
- 3 years of relevant experience in fixing Software and Hardware issues.
- In-depth knowledge of Microsoft Windows 10-11, Microsoft Office 365 suite, and up.
- Experience in using service desk ticketing tools.
Preferred Qualifications That Set You Apart:
- ServiceNow experience is a plus.
Our Offer to You:
By joining Emerson, you will be given the opportunity to make a difference through the work you do. We attract, develop, and retain outstanding people in an inclusive environment where all employees can reach their greatest potential.
At Emerson, we are committed to creating a global workplace that supports diversity and embraces inclusion. We are dedicated to fostering a culture where every employee is valued and respected for their unique experiences and perspectives.
Join us and be part of a proud and thriving organization that values its people. Enjoy our market-competitive pay and benefits package, including food and transportation allowances, comprehensive insurance coverage, retirement benefits, and more. We invest in your growth with career development programs and reward your achievements through merit-based increases. We provide exceptional healthcare coverage for you and your loved ones, as well as paid leaves and tuition reimbursement for approved programs. Our well-being programs, exciting business travel opportunities, safe working environment, and commitment to social responsibility ensure you thrive personally and professionally. Be part of a team that not only values your contributions but also cares about your growth, well-being, and success. Let's take the leap and experience a fulfilling career with us. Let's Go
Seniority level- Mid-Senior level
- Full-time
- Information Technology
- Industries
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