It Help Desk Engineer

16 hours ago

Angeles, Philippines Buscojobs Full time

Overview

Nogle Philippines Inc. is a specialized service provider dedicated to delivering a full spectrum of front-office and back-office support solutions, tailored to the needs of global financial technology firms. Nogle Philippines Inc. offers several key operations positions to support cutting-edge technology and tailored solutions for the fintech industry in a competitive global market.

About The Opportunity

We are looking for a proactive and customer-focused IT Help Desk Engineer to provide remote technical support across our global organization. In this role, you\'ll be the first point of contact for end users, resolving issues related to hardware, software, networks, and cloud services. Fluency in English is required, and Mandarin proficiency is highly preferred to support our diverse user base.

Responsibilities
  • Provide Tier 1 and Tier 2 technical support in person, or via email, chat, and video calls
  • Troubleshoot issues related to Windows/macOS, Google Workspace, Office 365, WiFi, and network connectivity
  • Escalate complex problems to appropriate teams and follow up to ensure resolution
  • Manage user accounts, access permissions, and device configurations
  • Document support cases, solutions, and user guides in the knowledge base
  • Assist with onboarding/offboarding processes including device setup and account provisioning
  • Maintain high levels of customer satisfaction through timely and professional communication
  • Collaborate with Infra, security, and operations teams to improve support workflows
Requirements
  • 2+ years of experience in IT support, help desk, or technical customer service
  • Strong troubleshooting skills across operating systems, productivity tools, and remote access technologies
  • Fluent in English (spoken and written); bilingual in Mandarin is a strong plus
  • Familiarity with ticketing systems (e.g., Jira, JSM)
  • Basic understanding of networking, cloud services, and endpoint security
  • Excellent communication and interpersonal skills
  • Ability to work independently and manage time effectively
Nice To Haves
  • IT certifications (e.g., CompTIA A+, Microsoft 365, ITIL)
  • Experience supporting users across multiple time zones and cultures
  • Knowledge of MDM solutions
Perks & Benefits
  • Competitive total compensation package
  • Various team-building programs and company events
  • Comprehensive healthcare schemes for employees
  • And many more
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