It Help Desk Engineer

4 weeks ago

Angeles, Philippines Buscojobs Full time

Overview

Nogle Philippines Inc. is a specialized service provider dedicated to delivering a full spectrum of front-office and back-office support solutions, tailored to the needs of global financial technology firms. Nogle Philippines Inc. offers several key operations positions to support cutting-edge technology and tailored solutions for the fintech industry in a competitive global market.

About The Opportunity

We are looking for a proactive and customer-focused IT Help Desk Engineer to provide remote technical support across our global organization. In this role, you\'ll be the first point of contact for end users, resolving issues related to hardware, software, networks, and cloud services. Fluency in English is required, and Mandarin proficiency is highly preferred to support our diverse user base.

Responsibilities
  • Provide Tier 1 and Tier 2 technical support in person, or via email, chat, and video calls
  • Troubleshoot issues related to Windows/macOS, Google Workspace, Office 365, WiFi, and network connectivity
  • Escalate complex problems to appropriate teams and follow up to ensure resolution
  • Manage user accounts, access permissions, and device configurations
  • Document support cases, solutions, and user guides in the knowledge base
  • Assist with onboarding/offboarding processes including device setup and account provisioning
  • Maintain high levels of customer satisfaction through timely and professional communication
  • Collaborate with Infra, security, and operations teams to improve support workflows
Requirements
  • 2+ years of experience in IT support, help desk, or technical customer service
  • Strong troubleshooting skills across operating systems, productivity tools, and remote access technologies
  • Fluent in English (spoken and written); bilingual in Mandarin is a strong plus
  • Familiarity with ticketing systems (e.g., Jira, JSM)
  • Basic understanding of networking, cloud services, and endpoint security
  • Excellent communication and interpersonal skills
  • Ability to work independently and manage time effectively
Nice To Haves
  • IT certifications (e.g., CompTIA A+, Microsoft 365, ITIL)
  • Experience supporting users across multiple time zones and cultures
  • Knowledge of MDM solutions
Perks & Benefits
  • Competitive total compensation package
  • Various team-building programs and company events
  • Comprehensive healthcare schemes for employees
  • And many more
#J-18808-Ljbffr

  • Help Desk Services Technician I

    1 week ago

    Angeles City, Central Luzon, Philippines ‎ConnectWise Full time ₱250,000 - ₱500,000 per year

    ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely...

  • Level 1 Help Desk Support

    2 weeks ago

    Angeles City, Central Luzon, Philippines Brainbox Full time ₱25,000 - ₱60,000 per year

    About BrainboxBrainbox is different from every other BPO. It's not just the amazing culture, strong brand, loyal customers and talented staff - it is deeper than that. The Brainbox core value of 'Always Be Kind' is embedded in every policy, decision, and every day. We develop our people, and the Philippines management team is all Filipinos. Everything we do...

  • Lock Desk Coordinator

    5 days ago

    Angeles, Philippines Persona Full time

    Join to apply for the Lock Desk Coordinator (Work From Home) role at Persona Persona is the company top startups use to hire people from all around the world. Our vision is a future where each person can find the best role for them and companies can discover the world’s best talent. Founded by two Stanford University graduates, Persona works with the...

  • Global Service Desk Engineer

    2 weeks ago

    Angeles City, Central Luzon, Philippines TRT Shared Services, OPC Full time ₱900,000 - ₱1,200,000 per year

    Position: Global Service Desk Engineer – Level 1Location: Clark Global City PampangaSuitable for: College graduates, BPO background or those looking to enter IT IndustryKey Tasks:Ensure prompt resolution of logged incidents within agreed SLAs.Maintain professional communication with customers and meet commitments.Analyze hardware issues and recommend...

  • Solutions Engineer

    3 weeks ago

    Angeles, Philippines Australian Outsource Desk Inc. Full time

    Solutions Engineer Details: Monday to Friday Morning Shift Office-based: Sto. Domingo, Angeles City Competitive Salary Package Annual Performance-Based Increase Start Immediately No. of Vacancy: 1 Job Description: Product Innovation (25%): Develop a deep knowledge of the AR/VR/XR platforms to remove technical barriers for our customers. Develop and deliver...

  • Front Desk Receptionist

    4 weeks ago

    Angeles, Philippines NSDMM MANAGEMENT SERVICES INC Full time

    JOB QUALIFICATIONS Bachelor's Degree holder in Hospitality Management, Tourism, Mass Communications, Sports Science, Physical Education, Certified Gym Instructor, or any equivalent) Experience or OJT in the front desk office Personable and projects a professional image Mature, Highly trainable, Well- mannered Excellent communication and interpersonal...

  • Jr Endpoint Support Engineer

    2 weeks ago

    Angeles, Philippines Cloudstaff Full time

    Overview We\'re Hiring: Jr Endpoint Support Engineer! We are currently on the lookout for a Jr Endpoint Support Engineer to join our team at Cloudstaff, the #1 workplace everywhere! Role : Jr Endpoint Support Engineer Work Arrangement : Work from Office Location : Philippines - Angeles / Mabalacat (Pampanga) Schedule : Any shift Responsibilities Provide...

  • Sales Support Engineer

    6 days ago

    Angeles P, Philippines Australian Outsource Desk Inc. Full time ₱1,200,000 - ₱3,600,000 per year

    Sales Support Engineer (AR / MR / XR Technologies)We are seeking a highly motivated and technically proficient Sales Support Engineer to join our growing team. In this role, you will play a pivotal part in the integration, support, and client success of our cutting-edge Augmented Reality (AR), Mixed Reality (MR), and Extended Reality (XR) solutions.You will...

  • Front Desk Receptionist

    4 days ago

    Angeles City, Philippines NSDMM MANAGEMENT SERVICES INC Full time

    JOB QUALIFICATIONS Bachelor's Degree holder in Hospitality Management, Tourism, Mass Communications, Sports Science, Physical Education, Certified Gym Instructor, or any equivalent) Experience or OJT in the front desk office Personable and projects a professional image Mature, Highly trainable, Well- mannered Excellent communication and interpersonal...

  • Front Desk Receptionist/Cashier

    1 week ago

    Angeles City, Central Luzon, Philippines Jungle Base Fitness Full time ₱200,000 - ₱240,000 per year

    Job description:We are looking for a receptionist/cashier to be responsible for greeting guests to our facility. You will be in charge of manning the front desk and providing fitness and sports information to clients as well as answering their concerns.Receptionist Responsibilities:Greet clients and visitors with a positive, helpful attitude.Assisting...