Service Desk Trainer
11 hours ago
TASQ is looking for people with service desk trainer experience to work on site in Clark, Pampanga.Benefits: Quarterly performance bonus. Outstanding career development opportunities and fast-track career progression. Enjoy a fair work-life balance. HMO and life insurance for the employee and 2 dependents for free. Inside the Central Business District area. Great Place to Work certified. Other Key Requirements: Graduate of any 4-year course. At least 4 years of total BPO work experience with 2 years of experience as a trainer in the BPO/shared services industry.Those with service desk trainer experience are highly preferred. Excellent oral and written communication. Amenable to working in shifting schedules in Clark. Amenable to work onsite General Responsibilities: 1. Training Needs Analysis: Ability to identify training needs accurately. Ability to extend follow-up support on the floor to sustain learning and improve performance. 2. Curriculum and Course Design: Demonstrates end-to-end understanding of course design methodologies. 3. Content Development: Demonstrates end-to-end understanding of content development and maintains appropriate methodology. 4. Course Delivery: Possesses effective delivery/training techniques and methods. 5. Research Methodology: Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance. 6. Partnering: Ability to work closely with various functions and stakeholders Ability to work closely with client teams effective cross-cultural communication 7. People Management: Building and leading cross-cultural teams Conflict management 8. Planning, organizing, and administrative skills: Admin: Attendance, Agent Evaluation, Training Feedback, Utilization Report, Scheduling, CS Domain, Reports, Coordination with TIG/Facilities Ability to schedule trainings while optimizing the resources available Ensures training plan and delivery is executed in a timely manner Able to increase efficiencies within processes and the team Required Skills: CS and Tech Domain: Training experience in effective communication, customer service, technical support, and culture Technology Functional Knowledge Basic working knowledge of word, excel and PPT to complete reporting and documentation efficiently and effectively High Impact Communication: Excellent oral and written communication skills Displays pleasant nature with a receptive attitude in order to reflect the true essence of customer service leadership by Example Analytical Ability: Examines data from multiple sources and integrates the data and inputs to determine and resolve key issues Arrives at multiple solutionsalternatives, keeping in mind the various stakeholders Profile Screening Criteria/Checks: Screening according to skills defined above: at least 3 years of training experience in soft skills and customer service.
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BPO Service Desk Trainer
3 weeks ago
Angeles, Philippines TASQ Staffing Solutions Full timePosition: Account/Process Trainer - Service Desk Financial (Clark) | Onsite Benefits: Quarterly performance bonuses Excellent career development opportunities and fast-track progression Support for a healthy work-life balance Free HMO and life insurance coverage for the employee and two dependents Located within the Central Business District...
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Account/Process Trainer
3 weeks ago
Angeles, Philippines TASQ Staffing Solutions Full timeAbout the Position: Account/Process Trainer - Service Desk Financial (Clark) | Onsite Benefits: - Quarterly performance bonuses. - Excellent career development opportunities and fast-track progression. - Maintain a healthy work-life balance. - Free HMO and Life Insurance coverage for the employee and two dependents. - Located within the Central...
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Technical Trainer
3 weeks ago
Angeles, Philippines TASQ Staffing Solutions Full timeBenefits: Quarterly performance bonus. Outstanding career development opportunities and fast track career progression. Enjoy a fair work-life balance. HMO and Life Insurance for employee and 2 dependents for free. Inside the Central Business District area. Great place to work certified. General Responsibilities: 1. Training Needs Analysis:...
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Account/Process Trainer
3 weeks ago
Angeles, Philippines Metacom Full timeJob Description: We are seeking a passionate and experienced Account/Process Trainer to join our team in Clark. The trainer will be responsible for delivering high-quality training in communication, customer service, technical support, and cultural alignment. This role requires strong communication skills, analytical ability, and the drive to develop and...
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Account / Process Trainer
3 weeks ago
Angeles, Philippines Metacom Full timeQualifications: - College Degree - 2 to 3 years trainer experience in the BPO industry - Prior trainer experience is strong preferred. Strong communication skills are a must - SALARY GRID (CANDIDATE SALARY EXPECTATIONS MUST BE WITHIN THE BUDGET) 27k to 40k package - With Service Desk background or with Financial background - Amenable to work onsite &...
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BPO Trainer up to 40k salary
3 weeks ago
Angeles, Philippines Metacom Full timeAccount/Process Trainer Shifting Schedule Onsite * 2 to 3 years trainer experience in the BPO industry * College Graduate Qualifications: - College Degree - 2 to 3 years trainer experience in the BPO industry - Prior trainer experience is strong preferred. Strong communication skills are a must - SALARY GRID (CANDIDATE SALARY EXPECTATIONS MUST BE WITHIN...
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Service Desk Analyst
4 weeks ago
Angeles, Philippines Ideamine Technologies (Acquired by Netrix Global) Full timeJoin to apply for the Service Desk Analyst role at Ideamine Technologies (Acquired by Netrix Global) 2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. About The Opportunity This Service Desk Analyst position is a Remote Philippines based role. At Netrix Global, the Service Desk Analyst will...
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IT Service Desk Specialist
4 weeks ago
Angeles, Philippines Emerson Full timeEmerson Mandaluyong, National Capital Region, Philippines IT Service Desk Specialist Emerson’s 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Remote Support Specialist, IT Service Desk, you will be joining a...
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IT.Service Desk Analyst
4 weeks ago
Angeles, Philippines Citco GSGS Full timeAbout Citco Since the 1940s Citco has provided specialist financial services to alternative investment funds, investors, multinationals and private clients worldwide. With over 14,000 employees in 54 office locations globally, we pioneer innovative solutions that meet our clients’ evolving needs, and deliver exceptional service. Our continuous investment...
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Quality Specialist
11 hours ago
Angeles, Philippines TASQ Staffing Solutions Full timeQualifications: Conduct process audits, deploy designed processes, analyze and report performance on quality.Conduct RCAs on transaction monitoring to create action plans to reduce errors and improve service delivery.Provide feedback to the agents, based on the findings of the monitoring Work Setup: Clark (Onsite) Requirements: Quality Specialist for a...
