Quality Specialist

Client Company: A well-established IT and Engineering firm with a 40-year history, delivering comprehensive end-to-end solutions across multiple sectors, including finance and healthcare. Position: Quality Assurance Specialist Industry: BPO Location: Clark Pampanga Postal: 2023 Salary Offer: Php35,000 Work Schedule: Shifting Schedule Work Set Up:...

We are looking for a Product Operations Quality Specialist, serving as both the proactive quality assurance backbone and reactive problem-solving specialist for our marketplace operations. This dual-function role ensures product listings are optimized and marketplace-ready through preventive quality control while also investigating and resolving critical...

Qualifications: Conduct process audits, deploy designed processes, analyze and report performance on quality. Conduct RCAs on transaction monitoring to create action plans to reduce errors and improve service delivery. Provide feedback to the agents, based on the findings of the monitoring Work Setup:  Clark (Onsite) Requirements: Quality Specialist for a...

Location Angeles City, PH About MCI MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Role Overview As a Quality Assurance (QA)...

M&A Quality of Earnings / Transaction Advisory Specialist We’re seeking a skilled financial professional to join our team as a Quality of Earnings / Transaction Advisory Specialist. This unique role is ideal for someone with solid experience in accounting management, QuickBooks, and M&A advisory work who is also comfortable acting as a thought partner...

Position Overview We are seeking a proactive and detail-oriented Customer Service Trainer to design, develop, and deliver impactful training programs for our growing team. The ideal candidate brings a strong background in the customer service industry, complemented by hands-on QA expertise. This individual will play a critical role in equipping our team with...

Company Description Sutherland is a global leader in driving business and digital transformation. Over the last 35 years, we have partnered with iconic brands worldwide to deliver revenue growth, operational efficiency, and innovative business models. Job Description Sutherland is seeking an attentive and analytical person to join us as a Quality Analyst....

We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential...

I. Job SummaryThe Business Process Analyst – Quality Improvement plays a key role in assessing, designing, and optimizing hospital workflows and systems to enhance service efficiency, quality of care, patient safety, and compliance with regulatory and accreditation standards. This role provides data-driven insights and facilitates continuous quality...

Key ResponsibilitiesMonitor and evaluate customer interactions across phone, email, and chat to ensure accuracy, compliance, and quality standards.Document quality results, identify trends, and prepare performance reports for management review.Provide structured feedback and collaborate with Training and Operations teams to address performance gaps.Lead,...