BPO Service Desk Trainer

4 days ago


Angeles, Philippines TASQ Staffing Solutions Full time

Position: Account/Process Trainer - Service Desk Financial (Clark) | Onsite


Benefits:

Quarterly performance bonuses
Excellent career development opportunities and fast-track progression
Support for a healthy work-life balance
Free HMO and life insurance coverage for the employee and two dependents
Located within the Central Business District area
Certified as a great place to work

Responsibilities:
 Training Needs Analysis:

Accurately identify training requirements.
Provide follow-up support on the floor to reinforce learning and enhance performance.

Curriculum and Course Design:
Demonstrate comprehensive understanding of course development methodologies from start to finish.

Content Development:
Show expertise in content creation and ensure the application of appropriate development methodologies.

Course Delivery:
Utilize effective training techniques and methods for delivering sessions.

Research Methodology:
Have basic knowledge of research principles to conduct research ethically and effectively, with guidance.

Partnerships:
Collaborate closely with various functions and stakeholders.
Communicate effectively across different cultures with client teams.

People Management:
Build and lead cross-cultural teams.
Manage conflicts effectively.

Planning, Organizing, and Administrative Skills:
Handle administrative tasks such as attendance tracking, agent evaluations, training feedback, utilization reports, scheduling, and coordination with TIG/Facilities.
Efficiently schedule training sessions, optimizing available resources.
Ensure training plans and delivery are completed on schedule.
Identify opportunities to increase process and team efficiencies.

Requirements:

Bachelor's degree in any field
Minimum of 4 years of total BPO experience, with at least 2 years as a trainer within BPO or shared services
Background or knowledge in Tech Support or Service Desk roles
Excellent verbal and written communication skills
Willing to work in shifting schedules in Clark
Able to work onsite



  • Angeles, Philippines TASQ Staffing Solutions Full time

    Position: Account/Process Trainer - Service Desk Financial (Clark) | Onsite  Benefits: Quarterly performance bonuses Excellent career development opportunities and fast-track progression Support for a healthy work-life balance Free HMO and life insurance coverage for the employee and two dependents Located within the Central Business District...


  • Angeles City, Central Luzon, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per year

    TASQ is looking for people with service desk trainer experience to work on site in Clark, Pampanga.Benefits: Quarterly performance bonus. Outstanding career development opportunities and fast-track career progression. Enjoy a fair work-life balance. HMO and life insurance for the employee and 2 dependents for free. Inside the Central Business District area....


  • Angeles, Philippines Metacom Full time

    Account/Process Trainer Shifting Schedule Onsite * 2 to 3 years trainer experience in the BPO industry * College Graduate Qualifications: - College Degree - 2 to 3 years trainer experience in the BPO industry - Prior trainer experience is strong preferred. Strong communication skills are a must - SALARY GRID (CANDIDATE SALARY EXPECTATIONS MUST BE WITHIN...


  • Angeles, Philippines TASQ Staffing Solutions Full time

    About the Position: Account/Process Trainer - Service Desk Financial (Clark) | Onsite Benefits: - Quarterly performance bonuses. - Excellent career development opportunities and fast-track progression. - Maintain a healthy work-life balance. - Free HMO and Life Insurance coverage for the employee and two dependents. - Located within the Central...


  • Angeles, Philippines TASQ Staffing Solutions Full time

    About the Position: Account/Process Trainer - Service Desk Financial (Clark) | Onsite Benefits: - Quarterly performance bonuses. - Excellent career development opportunities and fast-track progression. - Maintain a healthy work-life balance. - Free HMO and Life Insurance coverage for the employee and two dependents. - Located within the Central...


  • Angeles City, Philippines TASQ Staffing Solutions Full time

    TASQ is looking for people with service desk trainer experience to work on site in Clark, Pampanga.Benefits: Quarterly performance bonus. Outstanding career development opportunities and fast-track career progression. Enjoy a fair work-life balance. HMO and life insurance for the employee and 2 dependents for free. Inside the Central Business District area....

  • Technical Trainer

    2 weeks ago


    Angeles, Philippines TASQ Staffing Solutions Full time

    Benefits: Quarterly performance bonus. Outstanding career development opportunities and fast track career progression. Enjoy a fair work-life balance. HMO and Life Insurance for employee and 2 dependents for free. Inside the Central Business District area. Great place to work certified. General Responsibilities: 1. Training Needs Analysis:...

  • Technical Trainer

    4 days ago


    Angeles, Philippines TASQ Staffing Solutions Full time

    Benefits: Quarterly performance bonus. Outstanding career development opportunities and fast track career progression. Enjoy a fair work-life balance. HMO and Life Insurance for employee and 2 dependents for free. Inside the Central Business District area. Great place to work certified. General Responsibilities: 1. Training Needs Analysis:...


  • Angeles, Philippines Metacom Full time

    Qualifications: - College Degree - 2 to 3 years trainer experience in the BPO industry - Prior trainer experience is strong preferred. Strong communication skills are a must - SALARY GRID (CANDIDATE SALARY EXPECTATIONS MUST BE WITHIN THE BUDGET) 27k to 40k package - With Service Desk background or with Financial background - Amenable to work onsite &...


  • Angeles, Philippines Metacom Full time

    Job Description: We are seeking a passionate and experienced Account/Process Trainer to join our team in Clark. The trainer will be responsible for delivering high-quality training in communication, customer service, technical support, and cultural alignment. This role requires strong communication skills, analytical ability, and the drive to develop and...