Account Administrator I

1 week ago

Pasig, Philippines RealPage, Inc. Full time

Account Administrator I (Order Management) The Revenue Operations Account Administrator I (Account Set-up) serves as a critical resource in the Revenue Operations/Order Acceptance department, researching and analyzing complex items related to account set‑up, handling site set‑up, activating products, and addressing other related inquiries. Responsibilities Create client databases for new Property Management Company and sites, enable product centers per executed order in OneSite with a target of 1.5‑hour service level specification. Manage the Account Set‑up queue in Salesforce, including creating user access, testing historical databases for clients, performing database transfers involving change requests in OneSite, activating sites scheduled for the day, and cleaning up the queue for orders not related to OneSite. Communicate with internal clients/departments and some external clients regarding client orders as necessary. Serve as a resource point of contact for Accounting, Product Support, Account Management, and Client Services groups related to database issues. Maintain and verify screening certification information in OneSite, ensuring compliance with screening team standards and updating process documentation as necessary. Update PMCs and site IDs in the Order Management System. Assist in generating month‑end and yearly volume reports, including team attendance depending on business needs. Be proactive in addressing concerns and opportunities for improvement. Respond timely and accurately to escalations from other team members. Escalate issues and provide sound recommendations to the Revenue Operations supervisor and business unit contacts; develop solutions to problems. Qualifications Bachelor’s Degree preferred in Business, Accounting, or Finance. Excellent customer service skills. Excellent oral and written communication skills in English. Preferred 1‑2 years of experience in revenue operations, sales operations, or finance supporting an operational role. Proficient knowledge of Microsoft Office, especially Excel, and the ability to manage large datasets and consolidate them into a digestible format with attention to error‑free detail. Systematic, disciplined, and analytical approach to problem solving and detail‑oriented. Ability to work independently, multi‑task, meet tight deadlines, and take initiative on projects as needed. Dynamic team player. Knowledge/Skills/Abilities Office procedures. Customer service. Business tools & systems. Product training. Coaching / mentoring. Policies / ethics. Performance management. Other work relevant trainings. Seniority level Entry level Employment type Full‑time Job function Other Industries Software Development Location: Pasig, National Capital Region, Philippines Referrals increase your chances of interviewing at RealPage, Inc. by 2x #J-18808-Ljbffr

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